In which of these 2 scenarios, will a sales rep sell more blenders? a) She nails the demo, flawlessly blending a smoothie in front of potential customers b) Same exact pitch, but when she pours the smoothie, she spills it all over the table Dr. Richard Wiseman conducted this exact study. More people bought the blender when she made an absolute mess. This phenomenon is called the "other shoe effect." The underlying principle: We instinctively know people aren’t perfect. So when someone appears too polished in high-stakes moments—job interviews, pitches, first dates—part of our brain asks: “What are they hiding? When does the other shoe drop?” The longer someone appears flawless, the more suspicious we get. This creates a dangerous cycle: • You try to appear perfect in the first impression • The other person's brain gets increasingly distracted wondering about your hidden flaws • When your imperfection finally shows (and it will), it hits much harder than if you'd acknowledged it upfront I learned this the hard way. When I first wrote Captivate, I tried to sound like an academic. My editor called it out: “This doesn’t sound like you.” So I rewrote the intro to be me, very me in a vulnerable way: “Hi, I’m Vanessa. I’m a recovering awkward person.” That vulnerability built instant trust. By dropping my shoe early, I built trust immediately and let readers know they were in good company. This is also how I introduce myself in conversations, and I have noticed everyone laughs and relaxes when I say it. There are a couple situations where you can actively use this effect: • Job interviews: After sharing your strengths, say "One area I’m still growing in is public speaking—which is why this role excites me." • Investor pitches: After a strong open, confess: "One challenge we’re still working through is [X], and here’s how we’re tackling it." • Team meetings: Proactively raise project risks, then offer a solution. Don’t let others discover it first. Rules to remember: • Choose authentic vulnerabilities, not fake ones • Drop your shoe AFTER establishing competence, not before • Pair vulnerability with accountability - show how you're addressing it Remember: The goal isn't to appear perfect. It's to appear trustworthy. And trustworthy people acknowledge their imperfections before others have to discover them.
This is great insight! Similar to your story, I always tried to show the best side, but with what you shared, it makes sense that people want to see flaws in order to gain their trust. Excellent post!
Permission to make more mistakes. Love it.
The first image has more confidence in the technique. However, the second image has the human effect with the spill. People are drawn to the bloopers-perhaps subconsciously as its more relatable to make mistakes
I know this one! The one that shows the fallible human being. I guess you can say, I'm a Van Edwards fan.
Vanessa, I really connected with this. I’ve been told that my elevator pitch needs to be flawless, and in job-seeker networking groups, I often hear pitches that sound polished to perfection, like sales scripts. And you’re right: they can sometimes have the opposite effect. Your post gave me a fresh lens to see why that is. Thanks for naming the “other shoe effect”
Thanks for sharing, Vanessa
Vanessa Van Edwards this was so helpful and insightful into potentially solving a problem. Thank you!
Great post, new perspective. Thank you.
i really hate ai
Product & Strategy Exec | Finance·Tech·Telecom | From 0→1 to Scale
3moThat’s an incredibly accurate observation that could help many people to win the moment. Vanessa, thanks for sharing!