At the end of the day, customer happiness depends on whether your organization’s promise to them was kept or broken. The key to consistently delivering and building trust? Your CX and operations must be aligned. Discover how. #CustomerExperience #OperationalExcellence https://dy.si/ociEa

The best customer experience begins long before a conversation about services; it starts with how we present ourselves as individuals. In this Not Your Average Co. spotlight, EVP of Sales Mike Israel shares how CSI’s approach to customer experience starts with a simple principle: treating others the way we’d want to be treated ourselves.

Want to improve customer experience? Start with your internal operations. The smoother things run behind the scenes, the better your service will feel on the front lines.

Want loyal customers? It starts with understanding what they really need. Listen to our Chief Experience Officer Diana McCulloch as she explains how aligning value, training, and empathy builds customer experience that exceeds expectations—and keeps customers coming back: https://lnkd.in/gmWAvCka #CustomerExperience #CXOSpeaks #CustomerServiceOutsourcing #CustomerSupport #BPOInsights #CommUnityTalks #UnityBPOLearningCenter #UnityConnectBPO

National Customer Service Week was first proclaimed through a joint resolution in Congress in October 1992. Since then, the first week of October has been a time to renew focus on the customer. October also marks the kick-off of HCA’s Customer Experience Month. What’s the difference between customer service and customer experience? Customer experience is about the sum of all customer interactions with our programs and services. Customer experience emphasizes not only how we deliver a service but also the emotional quality and perceptions about our organization. Lean, human-centered design, and equity are all frameworks that can help us address and resolve barriers.

Transform Your Customer Experience with Emotional Intelligence 💡 Explore our Case Study on Enhancing Customer Service Through Emotional Intelligence: http://ow.ly/2CfE30sQBYj #EmpoweringTeams #CustomerService #EmotionalIntelligence #MarshallConnects #ExceptionalService #CaseStudyInsights

This article helps bring to light how important service design with a focus on contact center transformation is for delivering amazing, memorable experiences for your customers.

A great customer experience isn't built on grand gestures, but on a simple, powerful foundation: knowledge 🧠💡 It’s the moment a customer’s confusion meets an employee’s confident answer. That spark of relief. That building of trust. That’s where a simple transaction becomes a lasting relationship. Learn how to turn customer uncertainty into your competitive advantage: http://bit.ly/4gyFmDe #SmartMedia #SmartGrabAndGo #InStoreAdvertising #AdvertisingSolutions #RetailMarketing

Trust isn’t built in a single conversation; it’s built step by step, throughout the entire customer journey. From booking to drop-off, updates to pick-up, and even the follow-up after they leave, every interaction shapes how customers see your workshop. 👉 Over the next few posts, we’ll break down each stage and show you how systemising the journey builds unshakable trust and keeps customers coming back. Follow along in this series and learn how to transform your customer experience.

Customer experience doesn’t start at the front desk, the sales call, or the chatbot. It starts backstage, with the people who show up every day to make your business run. Think about it.