Sayali Zawar’s Post

"UX is the outcome; you achieve it by understanding your users." Let me know your thoughts in comments! #uxresearch #uxdesign #customerexperience

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"Upskill yourself until you learn how to build an MVP, and let your customers be your compass."

Check out this glossary—it's been my new secret weapon. Referring it all the time https://lnkd.in/dghyQyQV

"In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." —Doug Warner

It seems like a lot of people forget about the “User” part in user experience. One of the foundations of usability is Empathy. I like to say “think like your users”, which is a kind of a way of stepping into your users shoes. 🤔 But How? So, the next time you analyse your website or app, start with phrases like, "I am a user, and the user is looking at _______ page of site. With a ______ task in mind... until the user completes the task." This approach helps cultivate empathy and puts you in a situation where you can separate yourself, making it easier to identify how might they process information, what confusions might they have, and what might be social or emotional states that impact their use. Is their any other way you have explored to build empathy with users? Feel free to share in comments :) 😁 #uxdesign #uxresearch #userexperience #businessanalytics #userexperience #customerexperience