How to personalize cold emails for 20%+ response rates

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Marcus Chan Marcus Chan is an Influencer

Many B2B Sales Orgs Quietly Leak $2-10M+..the Revenue Engine OS™ Diagnoses & Unlocks Revenue in 90 Days | Ex-Fortune 500 $195M Org Leader • WSJ Bestselling Author • Salesforce Top Advisor • Feat in Forbes & Entrepreneur

Your prospect has 147 unread emails. Yours just got added to the pile. What makes them open YOURS instead of the other 146? After sending thousands of cold emails and generating over $700M in sales throughout my career, I've identified the #1 mistake destroying most cold outreach: ZERO RIGHT PERSONALIZATION. Most reps "spray and pray". Sending the same generic template to 1,000 prospects hoping something sticks. Then they wonder why their response rate is 0.5%. Here's the cold email framework that consistently gets 20%+ response rates:  → Make your subject line about THEM, not you. Use recent news, achievements, or common pain points to spark curiosity. Example: "Your Inc 5000 ranking" or "Austin expansion" 1. Keep your email so simple it doesn't require scrolling. It MUST be mobile friendly, as 68% of executives check email primarily on their phones. 2. Use this 3 part structure:  → Personal opener: "Hey [Name], [specific personalization about them]"  → Show understanding: "In chatting with other [title] in [industry], they're typically running into [pain point]"  → Soft CTA: "Got a few ideas that might help. Open to chat?" 3. Research these personalization sources: • Company website (values, mission page) • Press releases • LinkedIn activity • Earnings transcripts (for public companies) • Review sites The hardest territory to manage isn't your CRM. It's the six inches between your prospect's ears. They don't care about your product. They care about THEMSELVES. Recently, one of my clients was struggling with a 1.2% response rate on cold emails. We implemented this framework, and within 2 weeks they hit 17.4% - with prospects actually THANKING them for the personalized outreach. Find your sweet spot on the personalization spectrum. You can't do hyper personalized video for everyone, but you can't blast the same generic template either. — Hey reps… want another cold email strategy? Go here: https://lnkd.in/gKSzmCda

Marcus Chan

Many B2B Sales Orgs Quietly Leak $2-10M+..the Revenue Engine OS™ Diagnoses & Unlocks Revenue in 90 Days | Ex-Fortune 500 $195M Org Leader • WSJ Bestselling Author • Salesforce Top Advisor • Feat in Forbes & Entrepreneur

4mo

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Codie A. Sanchez

Investing millions in Main St businesses & teaching you how to own the rest | HoldCo, VC, Founder | NYT best-selling author

4mo

Simple ideas can create big connections.

Keith Weightman

RVP, Sales @ Bullhorn - I talk about creating systems for sellers to scale your impact, not your hours

4mo

Nice framework. Equally as important is to go multi-channel - phone, LI, VM, email, etc. Part of standing out above the noise is relevant message delivered consistently, while others rely on 1 channel and give up way too soon.

Great framework, Marcus! Personalization isn’t a checkbox for sure.

Khalil Osiris

Speaker | Entrepreneur | Social Impact Pioneer

4mo

Marcus Chan, i've found that personal touches make all the difference with cold emails. when you actually talk about what matters to them, people respond. simple but so many miss this.

Mando Sallavanti III, CFP®, CEPA, ChFC®

Build generational wealth without the money stress | Financial Advisor for Big Tech (Paycom, Oracle, Salesforce) | Top 25 MassMutual Financial Advisor (2024)

4mo

Saving this my brother!! We all can benefit from some tips to stand out!🙌🙌

Chris Crane

Transforming industrial sales reps into formidable sales professionals

4mo

The “make it about them” rule is gold, obvious yet so overlooked.

Salman Mohiuddin

Helping Sales Pros Close More Deals + Crush Quota | 17 Years as an AE | ex-Salesforce, IBM + Asana | Founder, Salman Sales Academy | #1 Sales Influencer in Canada 2025

4mo

When the prospect spends a few secs on avg skimming an email, you definitely have to be relevant and to the point. Great tips 👏

Kaleb Bayer

Top-Performing SDR | B2B Sales | Tech-Savvy | Cybersecurity Background | Hungry to Learn

4mo

This hits the nail on the head. Personalization isn’t a “nice to have”—it’s the difference between being ignored and starting real conversations. I’ve seen firsthand how a simple, relevant opener tied to them can completely flip response rates. Quality always beats quantity in cold outreach. 🤝

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