Lalasa Mulakaluri’s Post

In continuation to my previous post, let's understand how Communication Mining works ! Communications Mining enables you to understand each message in real-time, and use that insight to drive efficiency and deliver elevated customer experiences. 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 --> 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 --> 𝗧𝗿𝗮𝗶𝗻 𝗮𝗻𝗱 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 --> 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗲 --> 𝗔𝗻𝗮𝗹𝘆𝘀𝗲 --> 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 1. Connect - Create real-time connections across emails, tickets, notes/annotations and survey responses within your business. 2. Discover - CM understands human lang. via NLP. It processes each message to discover patterns 3. Train and Understand - The zero-code interface empowers business users to train the platform on the specifics of your business. 4. Validate - The platform also guides Model Trainers to continuously monitor and make improvements as needed with recommended next-best actions. 5. Analyse - The powerful built-in analytics generate valuable and actionable real-time insights from business conversations. 6. Automate - When combined with RPA, CM enables automated routing, case creation and end-to-end automation. #rpa #uipath #uipathcommunity #learninganddevelopment #data