Data and AI leaders: what GenAI use cases are you piloting/implementing in 2024? Here's my take on the compelling use cases. Notably, some early adopters are tackling multiple use cases at once. Check out this summary and tell us what you are doing. Also check out our recent Eckerson Group webinar with Intel Corporation, "The Next Wave of GenAI: Domain-Specific LLMs." https://lnkd.in/emF95Vaq. To boost productivity and gain competitive advantage, GenAI adopters are not just using platforms such as ChatGPT from OpenAI or tools such as GitHub Copilot. They also are building language models into proprietary applications and workflows that consume their own domain-specific data. Companies implement these domain-specific LMs, which Eckerson Group also calls small language models, in one of three ways. They do this by building an LM from scratch, fine-tuning a pre-trained LM, or enriching prompts. > Build from scratch. Data science teams design a new LM and train it on their own domain-specific use of language as well as their own facts. > Fine-tune. They take a pre-trained LM such as Llama or BLOOM and fine-tune it on their domain-specific language and facts. > Enrich prompts. They inject domain-specific data into user prompts to ensure the LM gets the facts right. By getting domain-specific, companies can reduce risks such as hallucinations or mishandling of intellectual property--provided they govern their inputs correctly! Check out this summary and tell us what you think. Also check out our recent Eckerson Group webinar with Intel Corporation, "The Next Wave of GenAI: Domain-Specific LLMs." https://lnkd.in/emF95Vaq Common use cases focus on customer service, document processing, research, sales, and marketing, as shown in the chart here. Here are early adopters that tackle a few at once. > This summer Priceline announced plans for an external chatbot to help customers book travel, as well as internal GenAI tools to help employees develop software and create marketing content. > Health providers at MEDITECH use GenAI to summarize patient histories, auto-generate clinical documents, and place orders. > Insurance provider Lemonade positions GenAI as a strategic differentiator for the entire business. Its latest letter to shareholders boasts “we have LLMs trained to answer customer emails, review pet medical records, evaluate satellite and other imagery, read home condition reports, and more.” Wayne Eckerson Jay Piscioneri Sumit P. #generativeai #genai #ai #data Sancha Huang N. Ro Shah Arlen Reyes Tiffany Winman
