Jeff Frick’s Post

That's equivalent to about 1.9 openings for every job seeker, close to the all-time high and up from 1.7 in November - Cate Chapman --------------------------- The talent shortage is systemic As David Pottruck li ke to say, great leaders must be Talent Magnets! Some re-shuffling going on, the ratio of jobs/job seekers will continue to grow. Smart companies are grabbing talent formerly unavailable. #work #talent #labor #jobs #career #greatreshuffle #jobseeker #leaders #jobseekers #openings https://lnkd.in/gZZS7-DA

Stuck in multi-cloud chaos? Stay tuned for the answer to the question “Jane, how did you get us out of the cloud chaos?!?!” Soon on LinkedIn and Netflix 😀 VMware Mark Leake #multicloud #cloudchaos #cloudsmart John David Jeff Alexander Daniel Dave #cloud

Can ChatGPT write your next speech?? Is it ready?? I decided to do a "deep dive" (7 mins people!!) and have answered this important question!! #CEO #Keynote #speechwriting #speech #AI #machinelearning #MC #Emcee #Host #presentationskills #Presentation #events #eventplanning #conference

A friend asked me to speak at their startup's company offsite recently. One of their questions was "what do you wish you had done differently as CEO?" I of course said, "how much time do you have?" 😂 But near the top of a long list of learnings is two words: "Prescriptive Methodology." Those are two big buzzwords, so let me explain. In the early days of Gainsight, I remember clients asking us "how should we implement your product?" TBH, we didn't know, since we were still figuring it out. So our response was something like "I don't know - how would YOU like us to implement it?" That works for a while with early adopter clients. But eventually, you run into problems: 🚩 This back-and-forth leads to long time to value. 🚩 Every client uses you a little differently. 🚩 It's hard to ramp new teammates in CSM and PS. 🚩 Since clients use you differently, they can't always use new functionality that you develop. And so on For us, one of the best things we did (which we should have done sooner!) is create a Prescriptive Methodology. If you're a Gainsight nerd, at various times, this was called V3D, Elements and now O2. But the spirit was the same: We are the experts on how to get value from our software. Lead our clients to the outcome. But this process was also hard: ❗️ We had to get alignment across Product, Marketing, Sales, CS and PS on what our end-to-end value (from 30K feet to 30 feet). ❗️ We needed the right granularity for each stakeholder. ❗️ We had to find a way to keep it updated. ❗️ Most importantly, we had to coach our teammates (from Sales to PS to CS) to be "brave" (in the words of the great Allison Pickens) and tell our clients the best way to get value. It wasn't without its flaws but Prescriptive Methodology to me is one of the most critical step functions for any SaaS company in a new category. If you built an end-to-end Prescriptive Methodology for value realization, what did you learn? CC Tyler McNally Courtney Hauser who lead this at Gainsight and Kellie Capote Peter Wride Meenal Shukla Easton Taylor Michael Maday Tracy Zundel