Jeff Frick’s Post

I started as a custodial hostess in the Magic Kingdom. I learned a lot, but the biggest lesson was to really value the connection between employee, product and the customer - Adrienne Rowe I think the lesson is really a user-oriented design approach, putting yourself in the shoes of your end user, understanding their experience step by step, where you have opportunities to surprise and delight - Adrienne Rowe As long as we start with the end user perspective, we can't go very wrong - Adrienne Rowe ------------------------------------------------- Repeating for emphasis  - To really value the connection between employee, product, and customer. - Putting yourself in your customers's shoes, and really understanding their experience step by step - Surprise and Delight the customer (emotional connection) So excited to share this extended conversation with Adrienne Rowe, who's Workplace experience spans from the Magic Kindom, through the world of finance, pharma, and high-tech manufacturing, so she's worked with a wide variety of work environments and types. Adrienne and I covered quite a bit of ground over the better part of 50 minutes. Enjoy this short moment. Thanks again Adrienne Watch, listen or read (transcript and notes) https://lnkd.in/dFTXubjP or wherever you podcast, Work 20XX, Episode 7 This episode of Work 20XX is brought to you by Webex by Cisco part of #WebexAhead please visit https://lnkd.in/gdwhWMmz #Leadership #Work #Work20XX #FoW #Workplace #FutureOfWork #Webex #Cisco #RtO #R2O #ReturnToOffice #Remote #Distributed #Hybrid #Teams #Team #CHRO #CPO #CREO #RealEstate #Facilities #PropTech #HumanResources #IT #Digital #Agency #HCM #HXM #HR #Disney #MagicKingdom #Custodian #Fidelity #Merck #Raytheon #WaltDisney The Walt Disney Company #Flexibility #Trust #Office #Data #Podcast #Collaboration #Experience #Imagineer #Suprise #Delight #Community Kris Karen Bill #EmployeeExperience #EX #HCM #HXM #CustomerExperience #CX #XX #Engagement #boston #Retention #Boston #Talent #Learning #People #Opportunities #SocialNetworking #Building #Facilities #SocialNetwork #design #tech #share