What happens when return-to-office mandates ignore the data? According to a Barron’s report, JPMorgan Chase’s own internal survey—completed by 90% of its workforce—shows employee sentiment has dropped significantly since the full return-to-office policy began in March. The lowest-scoring areas? 🔻 Work-life balance 🔻 Health and well-being 🔻 Internal mobility While CEO Jamie Dimon remains convinced that the company performs better in person, the workforce is signaling something different—and it’s time we pay attention. Full return-to-office mandates are not only outdated—they're risky. What I see is that all generations are now expecting some level of flexibility, and when leaders dismiss that shift, morale declines and attrition rises. Top talent doesn't just disengage. They start making exit plans. As HR and business leaders, we must do two things: 1️⃣ Reevaluate the ROI of in-office presence. If the goal is collaboration, innovation, or mentorship, then measure those outcomes—not attendance. Proximity without purpose is not strategy. 2️⃣ Design flexibility as a business accelerator, not a perk. Flexibility, when done right, fuels productivity, autonomy, and trust. It's not about letting people off the hook. It's about giving them the tools and conditions to do their best work. Here’s the hard truth: People don’t resist coming to the office. They resist coming back to systems that ignore their lives, their input, and their evolving expectations. How would you react if your company had a RTO mandate? #FutureOfWork #ReturnToOffice #HRLeadership #WorkplaceStrategy #HybridWork #EmployeeExperience #WellbeingAtWork #LIPostingDayJune
Thanks for sharing, 🌎 Gabriella
It also seems in the case of JPM that it's a "We know best," not a question of what employees want and need. And, when faced with the input from employees, company leaders still seem unable to acknowledge employee feedback. In addition, they are now looking at ways to support employee growth instead of starting out with this when they made the change to full-time RTO. Work-life balance is not a personal problem. Employees want to feel supported and heard, which, in turn, enables them to be at their best at work (and in all areas of their lives).
It shows that companies are only wanting to cater to the dinosaurs who are at the top...and more often than not, not the people who are EVER in the office! So, why should any employee have sympathy for managers or leadership when they are writing up performance reviews on the golf course!?
Thanks for reading, Gabriella
If I were JP Morgan, I would be mighty dissatisfied with whichever consulting firm concluded that RTO was likely to be enthusiastically supported throughout their employee base.
Full out quit day 1 - but most employees will just quiet quit which is devastating to companies longer term
Very informative
Have to ask why? Because their business model relies on all OTHER companies employees are returning to the office. Banks have these office buildings on their books. Not good if they're unoccupied. Remote workers aren't running to Starbucks like RTO employees do. Etc...
Absolutely - hybrid is the way to go. People do value having in-person connection, but physical face-to-face just isn't necessary (or even efficient) for everything. It's time to embrace the many opportunities to collaborate, connect, and learn in virtual spaces.
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3moI did want my team to return to the office, but I was the only one who liked the idea. So everyone works remotely.