Why JPMorgan Chase's RTO mandate failed

View profile for Gabriella Parente, MHR, PHR, CEC

Keynote Speaker | LinkedIn Learning Instructor | Over 1 Million Trained | 2x Published Author | HR & Leadership Expert | Single Mama-Rewriting the Rules!

What happens when return-to-office mandates ignore the data? According to a Barron’s report, JPMorgan Chase’s own internal survey—completed by 90% of its workforce—shows employee sentiment has dropped significantly since the full return-to-office policy began in March. The lowest-scoring areas? 🔻 Work-life balance 🔻 Health and well-being 🔻 Internal mobility While CEO Jamie Dimon remains convinced that the company performs better in person, the workforce is signaling something different—and it’s time we pay attention. Full return-to-office mandates are not only outdated—they're risky. What I see is that all generations are now expecting some level of flexibility, and when leaders dismiss that shift, morale declines and attrition rises. Top talent doesn't just disengage. They start making exit plans. As HR and business leaders, we must do two things: 1️⃣ Reevaluate the ROI of in-office presence. If the goal is collaboration, innovation, or mentorship, then measure those outcomes—not attendance. Proximity without purpose is not strategy. 2️⃣ Design flexibility as a business accelerator, not a perk. Flexibility, when done right, fuels productivity, autonomy, and trust. It's not about letting people off the hook. It's about giving them the tools and conditions to do their best work. Here’s the hard truth: People don’t resist coming to the office. They resist coming back to systems that ignore their lives, their input, and their evolving expectations. How would you react if your company had a RTO mandate? #FutureOfWork #ReturnToOffice #HRLeadership #WorkplaceStrategy #HybridWork #EmployeeExperience #WellbeingAtWork #LIPostingDayJune

Melisa L.

Improve The Human Condition Through Plant Science

3mo

It shows that companies are only wanting to cater to the dinosaurs who are at the top...and more often than not, not the people who are EVER in the office! So, why should any employee have sympathy for managers or leadership when they are writing up performance reviews on the golf course!?

Judy Schramm

Executive Communications, LinkedIn Strategy for CEOs & Senior Executives | Elevate Your Leadership Brand, Raise Visibility, Engage Stakeholders, Attract Board Roles | 2500+ Clients | Author | CEO ProResource

3mo

I did want my team to return to the office, but I was the only one who liked the idea. So everyone works remotely.

Rebecca Ungarino

Wall Street Reporter at Barron’s | Signal: rebeccau.10

3mo

Thanks for reading, Gabriella

Barbara Dixon (Retired)

Alternative Dispute Resolution Professional

3mo

Thanks for sharing, 🌎 Gabriella

It also seems in the case of JPM that it's a "We know best," not a question of what employees want and need. And, when faced with the input from employees, company leaders still seem unable to acknowledge employee feedback. In addition, they are now looking at ways to support employee growth instead of starting out with this when they made the change to full-time RTO. Work-life balance is not a personal problem. Employees want to feel supported and heard, which, in turn, enables them to be at their best at work (and in all areas of their lives).

Rick Taylor, MS

Retired Med Device Supply Chain Manager

3mo

It is also oh-so-easy for a CEO with a private driver to demand an hour commute while sitting in the back seat with their laptop, oblivious to the grind.

Tushar Modi, CFA

DWF Labs - excited to announce that I’m back, working with DWF Labs, a leading crypto market maker

3mo

Full out quit day 1 - but most employees will just quiet quit which is devastating to companies longer term

Kandice Froelich

Open to Work: FT or Fractional Chief of Staff | COO | Culture-Driven Transformation | Strategic Leadership | Executive Amplifier | Neuro-Spicy | Mentor | Dreamer

3mo

Sadly, I chose to leave a career after 20+ years as I wanted to make a personal move to a state that was not in our footprint. Hard choice but a necessary one. While I didn't mind going back into the office at all, I would've loved the ability to move with my family and remain with my company.

Darnell Billups

VP, People & Culture (Aspiring) | HR Director | Workforce Planning, Org Design & People Operations | Lean HR | Naval Academy Grad & USMC Veteran

3mo

Great insight on JPMorgan’s RTO policy. I have not had to deal with this because I’m in-person. However, the sharp drop in work-life balance and well-being scores shows people want flexibility, not just office time. The question is how can leaders balance collaboration with real employee needs.

Gina A Hahn

Community Mortgage Lending Officer at Citi NMLS 821278

3mo

As someone who worked at Chase, it is not exclusively the return to office. I was in what was supposed to be a hybrid position and they started hounding us regarding where we were at every moment. The amount of micromanaging became extremely overwhelming. And then cut pay outs in almost half in the hight of an inflation crisis. RTO is not the only reason Chase moral has taken a hit.

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