Head of Global Innovation, ServiceNow | 9x Best-Selling Author | Keynote Speaker | Digital Futurist | Ex Salesforce Exec | Ex Google Advisor
In my work at ServiceNow, we continuously host executives in our global innovation centers. AI and AI use cases are the top topics everyone wants to explore. Innovative leaders seek to understand how AI can help them reimagine operational and business models entirely. I wanted to share some interesting examples with you in this edition of AInsights. 💡 (Link at the end 👀) The world’s largest mining company used ChatGPT to analyze its leadership framework and improve employee experiences. IKEA deployed AI in customers service to optimize customer service and reduce costs, reskilled call center employees as interior designers, and generated net new revenue. Klarna AI assistant handles two-thirds of customer service chats in its first month. NVIDIA and Simulation Solutions use computer vision and AI to monitor end-to-end supply chain operations. NVIDIA and Omniverse use AI to create digital twins of manufacturing plants and distribution centers to design and optimize workflows 24/7 without having to purchase equipment or build new facilities. NVIDIA's BioNeMo AI platform helps researches analyze cell structures and dynamics to recreate cells and virtually test responses to disease pathways and drug efficiency. 👉 https://lnkd.in/g_T3UYfP
B2B CEO Coach | 4x CEO | Strategic Planner | Mastermind Facilitator | Leadership Expert | Team Builder | Performance Optimizer | Problem Solver | Entrepreneur | Founder | Thought Leader
1yWow, Brian! These AI use cases are next level 🚀 It's amazing to see tech like ChatGPT and NVIDIA's platforms pushing boundaries. But here's a thought - while we're all for efficiency and innovation, how do we make sure the human element isn't lost? Like with Klarna's AI assistant handling chats, I hope there's still room for that personal touch customers value. PS - I wonder if we are going to have jobs in short order...🤣