Corrie DeCamp

The U.S. airline industry remains highly consolidated, with just four carriers—Delta, American, Southwest, and United—commanding nearly 70% of the total market based on revenue passenger miles. But market dominance doesn’t guarantee future resilience. Rising operational costs, shifting traveler expectations, and the pressure to digitize customer experience are forcing even the largest players to rethink their strategies.  Compounding the challenge is the widening gap between North American carriers and their international counterparts, many of which have already redefined service standards through personalization, in-flight innovation, and hospitality-led design. In an industry where margins are thin and loyalty is volatile, what defines sustainable competitive advantage? How are airlines and travel-adjacent industries adapting to the dual demands of scale and personalization?    #AirlineIndustry #MarketStrategy #Leadership 

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Expense Intelligence™ is the fix across TMCs, corporate cards and ERPs, with policy embedded at the point of spend, and real-time guidance that steers business travelers to the best outcome, not just the lowest fare. Add automatic reshopping when prices or fare conditions improve and regional, outcome-based contracts to stop spend leakage at the border altogether. Finance, travel, and procurement teams gain control; employees get speed and convenience. It’s a win-win. Read the full piece below. 📖 https://lnkd.in/eWNWCimW

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50% of travelers say they would spend more on ancillaries—extra baggage, seat upgrades, fast-track services—if the booking process was seamless. But too often, complex interfaces and rigid options stop them in their tracks. E-commerce in aviation isn’t just about offering more—it’s about making it effortless. One-click payments, AI-driven recommendations, and real-time personalization can unlock revenue that’s already waiting. The opportunity is massive. Are we making the most of it? #Ecommerce #Aviation #DigitalRetail #CustomerExperience

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A LOT OF MOMENTUM around travel subscriptions right now. In many cases, replacing (or redefining) traditional loyalty programs. The latest addition this week: Wyndham Hotels & Resorts launched a $95/year paid travel subscription, giving members automatic Gold status, 10% hotel discounts, and savings on flights and Carnival cruises through its platform. They now join a growing list of hospitality brands exploring subscription models, like 1* Accor, which unified its paid subscription cards globally last month, giving guests discounts and perks at hotels worldwide 2* citizenM hotels, whose mycitizenM+ program offers room discounts, guaranteed upgrades, and late check-out for a fixed monthly fee Our take? #Subscriptions deliver clearer, more tangible value than traditional points systems that often leave travelers guessing what their rewards are really worth. They also drive stronger loyalty by design, because you’ve already invested in the relationship. At Caravelo, we’ve been building airline subscription programs for nearly a decade, and it’s exciting to see the broader travel industry catching on.

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✈️ 𝗦𝗮𝗯𝗿𝗲 𝗿𝗲𝘁𝗮𝗶𝗹𝗶𝗻𝗴 𝘁𝗼𝗼𝗹𝘀 𝘂𝗻𝗹𝗼𝗰𝗸 $𝟳𝟳 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗶𝗻 𝗮𝗶𝗿𝗹𝗶𝗻𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 Sabre’s latest Offer Order Settle Deliver tools are now delivering measurable results. According to Michael Reyes, Senior Vice President of Product Management at Sabre Corporation, the technology has led to over $77 million in incremental revenue for some airline partners. The figure was shared during Sabre’s keynote at T2RL Engage 2025. Editor Lee Hayhurst reports in Aviation Business News that Sabre introduced two new capabilities built on its Sabre IQ platform. More than ten airlines, including Virgin Australia and Riyadh Air | طيران الرياض, are already deploying the tools. The announcement shows how modern retailing is progressing from concept to commercial impact. Shihaj Kutty, Vice President of Pricing, Revenue Management and Ancillaries at Riyadh Air | طيران الرياض, said the airline saw an opportunity to rethink pricing from first principles. “𝘍𝘰𝘳 𝘢 𝘤𝘩𝘢𝘯𝘨𝘦 𝘸𝘦’𝘳𝘦 𝘧𝘰𝘳𝘤𝘦𝘥 𝘵𝘰 𝘵𝘩𝘪𝘯𝘬 𝘭𝘪𝘬𝘦 𝘱𝘳𝘰𝘱𝘦𝘳 𝘴𝘵𝘢𝘵𝘪𝘴𝘵𝘪𝘤𝘪𝘢𝘯𝘴 𝘢𝘯𝘥 𝘦𝘤𝘰𝘯𝘰𝘮𝘪𝘴𝘵𝘴 𝘢𝘯𝘥 𝘱𝘳𝘪𝘤𝘪𝘯𝘨 𝘧𝘰𝘳 𝘸𝘩𝘢𝘵 𝘪𝘵 𝘪𝘴 𝘮𝘦𝘢𝘯𝘵 𝘵𝘰 𝘣𝘦,” he said. “𝘏𝘰𝘸 𝘥𝘰 𝘺𝘰𝘶 𝘱𝘶𝘵 𝘢 𝘷𝘢𝘭𝘶𝘦 𝘰𝘯 𝘺𝘰𝘶𝘳 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘢𝘯𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘵𝘩𝘢𝘵 𝘢𝘳𝘦 𝘶𝘯𝘪𝘲𝘶𝘦?” David Hogarth, Chief Information Officer at Virgin Australia, confirmed the airline recently took its first order on the SabreMosaic platform. “𝘞𝘦’𝘳𝘦 𝘱𝘳𝘦𝘵𝘵𝘺 𝘦𝘹𝘤𝘪𝘵𝘦𝘥 𝘵𝘰 𝘴𝘦𝘦 𝘩𝘰𝘸 𝘸𝘦 𝘤𝘢𝘯 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮 𝘰𝘶𝘳 𝘢𝘪𝘳𝘭𝘪𝘯𝘦 𝘨𝘪𝘷𝘦𝘯 𝘢 𝘭𝘰𝘵 𝘰𝘧 𝘰𝘶𝘳 𝘳𝘦𝘷𝘦𝘯𝘶𝘦 𝘤𝘰𝘮𝘦𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 𝘥𝘪𝘳𝘦𝘤𝘵 𝘤𝘩𝘢𝘯𝘯𝘦𝘭,” 𝘩𝘦 𝘴𝘢𝘪𝘥. “𝘛𝘩𝘢𝘵’𝘴 𝘢 𝘨𝘰𝘰𝘥 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘰𝘶𝘳 𝘸𝘦𝘣𝘴𝘪𝘵𝘦.” Read all the details in Aviation Business News >>> https://lnkd.in/e-FSGRuU #Sabre #TogetherWeMakeTravelHappen #airlines #retailing #revenue #data #AI #pricing #traveltech #innovation #T2RLEngage #VirginAustralia #RiyadhAir Richard Castle Jean-Vincent Teuler

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Are you building the best connections to maximize revenue? Network airlines aim to optimize passenger connectivity but, until now, have had incomplete information or manually-intensive work-arounds. In March, Zulu launched two improvements for passenger connectivity. First, the passenger connectivity reports enable users to maximize key connections by layering on competitor’s non-stop competition and the daily connections. Coming soon, Zulu is using AI to score the key connections and then enable the airline to maximize those connections. Second, Zulu added a passenger connection analysis that enables the user to build connections with any partner, codeshare or interline, within seconds. In legacy systems, this would have taken hours in Excel. #airlinenetworkplanning #airlinescheduling #airlinerevenue

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Came across an interesting Travel Weekly article on AI's limits in travel planning. Wayfairer Travel CEO Jay Stevens tested ChatGPT to plan his Japan ski trip, aiming to see if AI could replicate his company's bespoke services. While ChatGPT excelled at recommending things like onsens, it critically failed on logistics, leaving him stranded due to incorrect bus schedules and lack of awareness of rural transportation. As Stevens noted, outside of "big data," AI can "start believing in it." This highlights a key flaw: generative AI, relying on past data, struggles with real-time accuracy for things like schedules. While it's great for inspiration, it lacks the "human touch" and real-world understanding needed for complex travel, especially in less data-rich areas. Human expertise still reigns for navigating the unexpected and providing nuanced, accurate logistical support. What was your experience with AI in travel planning? Do you consider it as a helpful tool or industry disruptor? #traveltech #AI #travelindustry #touroperators https://lnkd.in/gqsbwyVw

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