Backing up and recovering IaaS, PaaS, and (even more so) SaaS services is the backup problem for the 21st century. Most folks that "get it" know we have to back up M365, G-Suite, and SFDC, but what about the 17,000 other SaaS services out there? (That number courtesy of HYCU, Inc. at #CFD17) How many of those SaaS companies have a way for their customers to back up AND recover their SaaS data? Weekly manual exports to CSVs or JSON don't qualify. Telling me I can restore everything or nothing doesn't cut it. (Meaning if I delete a user, a project, a document, I should be able to restore just that.) Anything that stores "backups" inside the thing I'm backing up isn't a backup. (I'm looking at you, M365.) I want a box to check in my SaaS service that will mean my data is regularly backed up to somewhere else so I conform to the 3-2-1 rule. I should also be able to specify frequency, retention, security roles, encryption, immutability, etc. Configure it once then magic happens forever until I need it. As far as I can tell, that simply doesn't exist beyond the handful of SaaS apps that have enough enterprise market presence to justify it (e.g. the ones I listed above). THIS IS A PROBLEM. Besides the fact that many of these services are some companies' critical infrastructure, at some point the #ransomware folks are going to discover these services and start attacking them. The only company I've seen going after this problem is HYCU, Inc. They have developed an extensible API that SaaS companies can use if they want to give their customers backup features, and they claim to have over 50 SaaS companies in the pipeline today. A SaaS company that cares enough about its customers' data can easily show that care by working with HYCU to give them backup and recovery built right into that SaaS service. What do you folks think? I know there are a number of companies that back up SaaS, but they all back up the same 3-5 products. What about the other 16,990 of them? We DO need to back up some of them, right? #backup #dataprotection
HYCU is insane, and I mean that positively! R-Cloud is truly revolutionary and the HYCU model brilliantly encourages SaaS providers to take part. Love what HYCU is doing to solve the SaaS backup problem that has existed since the beginning.
Good question Curtis. Here's the challenges I see: 1. Restore is really hard in a SaaS app. There are way more dependencies than even with a DB restore (which is way harder than a VM or file restore) 2. What's the management model? What role does the backup team play? What role does the app owner/admin play? How can we get them to play together? 3. Funding - which part of the org pays for this? I believe strongly in APIs/SDKs to cover the long tail of environments (I love DD BOOST and BOOST FS almost as much as NDMP), but we need to get people together to sort this out. Experts, vendors, and channel partners, maybe?
Fascinating! Photo services, podcast catchers, online journaling - it all adds up to data that I would hate to lose.
Excellent breakdown of the problem!
Very concerning! Good food for thought.....hopefully companies start moving in this direction.
Many thanks 🤓 W. Curtis Preston ! A pleasure and a privilege to meet with everyone today.
Will be interesting to see which vendors are open to taking on this task and approach to providing modules/integration.
Do you think that vendors will try to implement this functionality on their own?
What... Do you mean the cloud doesn't solve all our problems? Yeah... This is a real and painful issue. My company uses a 3rd part tool to back up our G-Suite data daily in case we ever need to do accident recovery. It's definitely a big issue and, unfortunately, not one that is yet easy to resolve.
Content Marketing Manager at Druva
5moIt'll be interesting to see some of the first major ransomware stories that stem from gaps in backup for these lesser know apps folks may rely on. Should shine a light on this issue pretty quick 😵