How do you deliver bad news effectively? It’s never easy, but at times it’s paramount to take control of your time and your schedule. Over the years, I’ve navigated partnerships that didn’t work out—whether due to misaligned schedules or a vision that no longer matched. Here are three principles I’ve found invaluable for making those tough conversations more constructive: 👉 Make it quick  Don’t draw it out. If someone knows a difficult conversation is coming, their mind is already racing. Deliver the news promptly to ease anxiety and minimize discomfort. 👉Be compassionate  Put yourself in their shoes. Be honest, but kind. It’s not about sugarcoating—it’s about finding the cleanest, clearest, and most empathetic way to communicate. 👉Don’t over-apologize  Apologies can confuse the message or make it seem like you’re unsure of your decision. Be calm, clear, and confident. These moments are challenging, but they’re also an opportunity to show empathy, leadership, and integrity. How do you approach delivering difficult messages?
Dorie Clark
Columbia Business Prof; WSJ Bestselling Author; Ranked #1 Communication Coach; 3x Top 50 Business Thinker in World - Thinkers50