Zendesk

At Zendesk, our mission is to power exceptional service for every person on the planet. We believe that a great customer experience creates a ripple of positivity — from the person on the other end of the chat, to CSAT, and beyond to the world at large. It's called the #ZendeskAI effect: https://zdsk.co/3XGtfM2

CIOs face growing pressure to consolidate platforms, cut costs, and still deliver stronger customer and employee experiences. At the 2025 Gartner® IT Symposium/Xpo™, hear from Colin Murphy, Zendesk's Chief Customer Officer, as he shares how one AI-powered platform can help IT leaders drive efficiency without adding headcount. Don’t miss it — October 20-23 in Orlando. Details here: http://zdsk.co/48473S1

Preparing for Halloween promotions? Customers have questions about limited-edition items, delivery, and returns. #ZendeskAIAgents provide instant answers, suggest helpful articles, and free up agents for the tricky cases. Smarter support. Happier customers. That’s the #ZendeskAI effect: http://zdsk.co/46vIDzD

Join Zendesk AI Summit on October 8 to hear from industry leaders and AI experts unveiling innovations that deliver fast, effective resolutions for every customer and employee. Register now and be part of the conversation shaping the future of customer and employee service: http://zdsk.co/4n2G2lX

Our latest Global Impact Report is here — highlighting our commitment to being a responsible business leader in AI for service. In 2024, Zendesk: • Supported nonprofit and social impact partners with AI-powered tools and hands-on expertise, helping them deliver faster, more effective support. • Stayed committed to reducing emissions across our entire value chain, pushing for progress that lasts. • Made a real difference in the communities where our teams and customers live and work. • Expanded access to career development opportunities, as our employees lead AI innovation. Explore the progress we’ve made — and where we’re headed next: https://zdsk.co/46JxfPw

The end-of-quarter rush brings a flood of questions about discounts, invoices, and shipping. #ZendeskAIAgents help customers help themselves by delivering instant answers, keeping your team focused on high-priority tickets. Fewer routine questions. More time for what matters. That’s the #ZendeskAI effect: http://zdsk.co/4nZFk9S

Customer questions about damaged returns or order tracking never stop. Your agents need trusted knowledge to answer quickly and accurately. That’s where a knowledge base comes in. With AI-powered Knowledge Builder, your organization can jumpstart a smart knowledge base from past ticket data. It surfaces top customer issues, drafts helpful articles, and organizes them for your team to review and publish quickly. Faster resolutions. Happier customers. Smarter teams. Start building smarter knowledge today: https://zdsk.co/4nEfnN2

Big news: The Futurum Group’s first Futurum Signal names Zendesk a customer service champion — evolving into a complete, AI-powered resolution platform. As a leader in service, Zendesk is setting the new standard in AI — from outcome-based pricing to a fully integrated program designed to resolve issues, not just deflect them. Read the full report: http://zdsk.co/4pLXMED

Employees expect consumer-grade experiences at work, and IT teams need solutions that scale. The message is clear: AI is essential for modern support. We asked 1,000 global IT leaders how they’re building sustainable support models that work for today — and scale for tomorrow. See the top insights here: http://zdsk.co/4gO0xAZ

A customer notices their subscription was double-charged. #ZendeskAIAgents issue a refund, update the account, and confirm the correction instantly. Fewer headaches. Faster resolutions. That’s the #ZendeskAI effect: http://zdsk.co/46JtuJO