Verloop.io

At Verloop.io, we’ve always believed that every great customer experience starts with less waiting and fewer steps. This Diwali, we’re celebrating outcomes that shine brighter - for teams and their customers alike. Wishing you all a very Happy Diwali  🪔

Today, we celebrate the spirit of unity, progress, and innovation that defines the Kingdom of Saudi Arabia. 🇸🇦✨ At Verloop, we’re proud to support businesses in the region with AI-powered customer experiences — helping brands connect, engage, and grow. Wishing everyone a Happy Saudi National Day! 🌟 #SaudiNationalDay #KSA #Verloopio #AI #CustomerExperience

Bad customer service doesn’t just frustrate customers — it costs you loyalty and revenue. ❌ Long wait times ❌ Robotic scripts ❌ No personalisation ❌ Ignored feedback The good news? These aren’t permanent flaws. With AI Agents (chat + voice), you can: ✅ Cut wait times with instant responses ✅ Personalise every interaction using CRM data ✅ Follow up automatically to boost retention ✅ Analyse feedback at scale to improve CX #CustomerExperience #CX #AI #VoiceAI #SupportAutomation #CallCenters

☎️ Calls aren’t outdated — they’re underrated. Did you know that callers convert 30% faster, spend 28% more, and have a 28% higher retention rate than web leads? That’s why call campaigns remain one of the most effective ways to connect with prospects and customers. But running them well takes more than dialing numbers — it takes: ✅ Clear objectives ✅ Personalised scripts ✅ Smart follow-ups ✅ The right tools (hello, Voice AI Agents) In my latest blog, We break down how to design call campaigns that actually convert — plus practical scripts you can start using today. 👉 Read the full post here: https://lnkd.in/gwS5BTUJ #SalesStrategy #VoiceAI #CustomerEngagement #CallCampaigns #B2BSales #CX

🎟️ Did you know 22% of service desk tickets can be resolved at almost no cost with automation? Customer support tickets aren’t just problem logs — they’re the backbone of efficient, trackable, and transparent support. In our latest blog, we break down: ✓ What a support ticket really is ✓ How the ticket lifecycle works (creation → resolution → closure) ✓ Common challenges in ticket management ✓ Best practices and tools to optimise the process How Verloop's AI Chat & Voice Agents make ticket management smarter — with seamless integration into platforms like Zendesk. 👉 Read the full blog here: https://lnkd.in/gGWFKb_t #CustomerSupport #Automation #CX #AI #VoiceAI #TicketManagement #ConversationalAI

💡 Did you know? Banks could save up to 30% in operational costs by automating customer support, while improving response times by 60% Long hold times and static IVRs are no longer acceptable. Customers expect instant, 24/7, and personalised service—whether it’s checking balances, tracking loans, or resolving account queries. Our latest blog shows how chat & voice AI agents, WhatsApp chatbot campaigns, and automated workflows help banks: ✅ Cut wait times ⏱️ ✅ Scale customer support without scaling costs 📉 ✅ Improve CSAT through faster resolutions ⭐ See how automation is reshaping banking CX 👇 👉 https://lnkd.in/gFW8BiPE #Banking #CustomerSupport #Automation #AI #VoiceAI #Chatbots #CX

⏱ Customers expect fast responses—but not at the cost of empathy. In fact, over 60% of customers expect AI to smoothly transfer them to a live agent when needed—making human handover not a fallback, but a must-have for customer trust and satisfaction. Our latest blog unpacks exactly when AI should step back and let humans take over—from nuanced judgment calls to sensitive issues. Discover how thoughtful AI-to-human handoff design can boost first-contact resolution by up to 30%, while preserving empathy and context. Curious to see how automation and human care can actually enhance, not replace, each other? Dive in here: https://lnkd.in/gCFaKnNB #CustomerExperience #ConversationalAI #SupportAutomation #HumanTouch #CXDesign

Did you know? 70% of banking customers say speed and convenience matter more than branch presence when choosing their bank. Yet, many still wait on hold for simple queries like balance checks or loan status updates. This is where automation changes the game. From AI agents (chat & voice) to WhatsApp campaigns and knowledge-driven workflows, banks can: Cut wait times from minutes to seconds ⏱️ Handle 80% of routine queries automatically 🤖 Improve CSAT while reducing support costs 📉 In our latest blog, we explore how customer support automation is reshaping the future of banking CX. 👉 Read here: https://lnkd.in/gFW8BiPE #Banking #CustomerSupport #Automation #ConversationalAI #CX #Fintech

Automated conversation flows can make or break your customer experience. But when you’re designing them, what do you think works best? Vote below #CustomerSupport #CX #Automation #Chatbots #AI #VoiceAI #CustomerExperience #ConversationalAI

✨ Eid-e-Milad-un-Nabi Mubarak from all of us at Verloop ✨ As we celebrate the birth of the Prophet Muhammad (PBUH), let’s remember the values he taught—compassion, kindness, and unity. 🤝 Just like strong customer relationships, faith is built on empathy. 💬 Just like good conversations, communities thrive when voices are heard. ⚡ And just like Voice + Chat AI, connection becomes effortless when it’s authentic. May this day bring peace, harmony, and meaningful conversations to you and your loved ones. 🌙💚 From the Verloop family to yours: Eid Mubarak! 🌸 #EidMiladUnNabi #EidMubarak #Verloop