Uniphore

Uniphore was excited to join the GDS CIO Summit in Houston this month. As innovation accelerates, CIOs are focused on integrating AI in ways that create real, connected value across the business. Those conversations shaped our biggest takeaways. Here are the themes that emerged: SLMs and Specialized Agents Are Gaining Momentum Leaders are increasingly turning to small language models and domain-specific AI agents that can operate securely on internal data, offering tighter control, stronger accuracy, and enterprise-grade performance. With the Uniphore Business AI Cloud, teams can build proprietary small language models — fine-tuning or creating domain-specific models that deliver higher accuracy, faster performance, and lower cost than general-purpose LLMs. Productivity and ROI Remain Top Priorities Organizations want AI that automates complex processes, improves productivity, and delivers measurable, near-term ROI — not just experimentation or isolated pilots. With the Uniphore Business AI Cloud, companies can unify data, knowledge, models, and agents in a sovereign, secure, composable stack, empowering business users to deploy AI while giving IT governance and control. Data Fragmentation Is Slowing Progress AI adoption continues to be limited by siloed data, governance challenges, and lack of integrated orchestration across systems. Uniphore's composable data fabric connects data across any platform, app, or cloud and transform it into contextual knowledge for Al-driven decisioning and automation. Learn more about how the Uniphore Business AI Cloud helps leading brands deliver measurable outcomes here: https://bit.ly/3KddBnW

Uniphore was honored to join Financial Services leaders for connection and discussion at the dentsu Financial Services Executive Exchange. It was a valuable opportunity to hear directly from executives about where AI is gaining traction — and what’s holding it back. https://bit.ly/481N462 Here are the themes that emerged: • AI Adoption Is Accelerating. Leaders agreed the curve is steepening, with proprietary data emerging as the biggest barrier—and the biggest unlock—for meaningful AI impact. The Uniphore Business AI Cloud composable data fabric connects data across any platform, app, or cloud and transform it into contextual knowledge for Al-driven decisioning and automation. • Business Outcomes Must Be Clear and Measurable. Executives emphasized that AI investments must translate into tangible financial and operational gains—not experimentation for its own sake. That means secure, compliant, interoperable systems that directly move core metrics: higher conversion rates, faster resolution cycles, improved customer satisfaction, and meaningful cost efficiencies across high-volume workflows. To demonstrate how these Business Outcomes materialize with dentsu and the Uniphore Business AI Cloud, two examples were shared to demonstrate how AI is driving real outcomes for financial services. These examples show how businesses can fine-tune or create domain-specific models that deliver higher accuracy, faster performance, and lower cost to deliver better outcomes: • Uniphore and dentsu are partnering to use Small Language Models (SLMs) for Direct Mail orchestration, cutting campaign planning time from six weeks to just a few days. By continuously fine-tuning these models, teams can execute campaigns faster while enhancing segmentation, ensuring compliance, optimizing performance, and improving overall campaign effectiveness. • Customer Experience Improvement – AI Agents automate common low-value inquiries, know when to escalate to a human based on emotion and intent, and automatically classify customers based on behavior and history. The results are significant including 45% reduction in average handle time, 60% containment rate via virtual assistants, and 25% reduction in contact center staffing needs through automation. Uniphore is excited to continue to partner with dentsu and help Financial Services organizations turn AI ambition into real-world results. Learn more about how Uniphore works with leading brands to deliver measurable outcomes, visit here: https://bit.ly/481N462

Uniphore is honored to be named in the 2025 Deloitte Technology Fast 500™, celebrating the fastest-growing and most innovative technology companies in North America. https://lnkd.in/enAX9tPs This recognition comes during a defining year for Uniphore — one marked by accelerated Business AI adoption and validation from the world’s AI and data leaders in Uniphore's $260M Series F round, with NVIDIA, AMD, Snowflake, and Databricks and more. Today, over 2,000 global businesses trust Uniphore to drive Business Outcomes, including many of the Fortune 500. Recent milestones for Uniphore include the launch of the Business AI Cloud in Spring 2025, and the acquisitions of ActionIQ, Infoworks, Orby AI and Autonom8. These acquisitions position Uniphore at the forefront of AI talent and support new outcomes for its clients — helping business users and CIOs adopt AI faster and more easily automate tasks with AI that is trained on enterprise data. Together, they strengthen Uniphore’s end-to-end approach to Business AI, which enables customers to keep their existing models and data infrastructure, work with current tech systems, and meet security and compliance requirements. Being named to the 2025 Deloitte Technology Fast 500 reflects Uniphore’s accelerating growth and the increasing enterprise demand for Business AI that is sovereign, composable, secure and ready to deliver Business Outcomes. Read more here: https://lnkd.in/enAX9tPs

At Konecta's Leaders Convention 2025, Uniphore joined more than 150 executives to discuss what it takes to adopt Business AI at scale. A key theme emerged – The issue in AI deployments is not always the technology itself, but the heavy reliance on teams that must manually understand, map, and translate business processes before they can use agents to automate them. Gokul Gopalakrishnan, SVP, Global Partnerships at Uniphore, outlined how the Business AI Cloud helps address this challenge. By connecting data, knowledge, models and agents in a sovereign, composable and secure architecture, organizations can identify and prioritize high-value workflows, accelerate agent deployment and reduce the time and effort required to operationalize AI at scale. The session also highlighted market use cases where Business AI adoption is growing fastest across banking, insurance, telecom, and energy, where leaders are looking for reliable ways to improve decision-making, automate complex processes, and support frontline teams. Learn more about how Business AI Cloud supports leaders in launching agents on any model, any data, and any architecture in one intuitive platform: https://bit.ly/3XuFQRU

At Nasdaq, a powerful moment as Uniphore Co-founder and CEO Umesh Sachdev outlined a clear vision for how Business AI will scale — through the power of an ecosystem united to deliver Business Outcomes. https://bit.ly/47zHszF "To truly scale Business AI, there is no one-size-fits-all solution. It will take the entire ecosystem coming together — delivering real value to enterprises and driving adoption at scale... At Uniphore, we see our role at the tip of the spear — helping drive Business AI adoption by bringing this ecosystem together for the enterprise. We’ve earned the trust of some of the world’s largest companies by consistently delivering measurable ROI. Looking around this room, I see a united ecosystem with one shared mission: we all recognize the transformative power of AI — and together, we’re committed to helping every business on Earth benefit from it." Watch the replay here: https://bit.ly/47zHszF

A defining moment for Business AI and its ability to agentify the enterprise — replacing traditional SaaS applications with intelligent agents. Uniphore’s breakthrough technology Autonomous Agentic Process Discovery learns how your business actually works and turns those workflows into intelligent agents. It’s how we make the agentification of the enterprise real, with the Uniphore Business AI Cloud. At Nasdaq, Uniphore Co-founder and CEO Umesh Sachdev and SVP of Engineering and AI Saurabh Saxena demonstrated it live. Using a simple video of a salesperson working in Salesforce, the Uniphore Process Discovery Agent automatically: - Discovered and mapped the company’s actual business process - Generated a complete standard operating procedure - Used that knowledge to instantly create new AI agents This innovation removes one of the biggest barriers to scaling enterprise AI — learning directly from the ground truth of how the business actually works. Watch the event replay and demo here: https://lnkd.in/eifW5acw

This week, Uniphore was thrilled to bring together AI and data innovators, investors, and leaders for The AI Boardroom Event at Nasdaq. We had an inspiring evening of insight, dialogue, and forward-looking ideas — from reimagining how enterprises invest in and scale AI, to seeing firsthand what’s possible with the Business AI Cloud, through an exciting first-look demo at Uniphore's Process Discovery Agent. A huge thank you to the Uniphore team — for your continued partnership and contribution to advancing the future of Business AI. Our shared vision and commitment is helping enterprises everywhere turn AI into real Business outcomes. Excited for what’s ahead — and to continue shaping the next chapter of Business AI together. Read more about Uniphore's Team and commitment here: https://lnkd.in/gQWpYb7s