Observe.AI

AI investment is only the first step - real value comes from building an ecosystem that delivers outcomes across people, process, and technology. But getting from “buy” to measurable ROI can feel anything but straightforward. Join Observe.AI’s Sneha Iyer and John McMullan, alongside contact center technology leader Brian Trumbull, for a practical, inside look at how to map your path from first use case to scaled, sustained impact - without falling into the adoption traps that stall progress. Walk away with a milestone-based framework to turn AI into a sustainable ROI story. 👉 Register now to save your spot: https://lnkd.in/gATrnW3v

We’re excited to share that Observe.AI has been named a Representative Vendor in the 2025 Gartner Market Guide for Conversation Analytics Platforms. 👏 Conversation Analytics is rapidly becoming essential to modern customer service - powering GenAI-driven insights, real-time agent support, and Auto QA at scale. This recognition reinforces the market shift we’re helping lead and the impact our AI-native platform is delivering for CX teams. Read more about why Conversation Analytics is redefining customer service (and what to look for in a platform built for what’s next). 👉 https://lnkd.in/gkq_eGTC

Most chatbots live in their own world. ChatAI Agents don’t. 🌎 They share context with other channels and backend systems, handle start and stop conversations, and work on any text-based channel. If you want to see what continuity should look like, this is worth a closer look. Read more: https://lnkd.in/gN5jpwNj

Meet ChatAI Agents. Customers switch channels without thinking about it, and now your AI agent can too. One platform for voice, chat, and everything in between. Simple to run. Easy to brand. Built for scale.

We go live tomorrow - don’t miss your chance to join the next Observe.AI Impact Series, From Vision to Adoption: How Cross-Functional Teams Bring ChatAI to Life. 🚀 Hear how Affordable Care’s Valerie Stover, PCM, CDMP, along with Observe.AI’s Jacquelyn Kenney and Sneha Iyer, turned a bold ChatAI vision into real, scalable impact by uniting marketing, product, and CX. Join us and walk away with a practical framework for building trustworthy, effective ChatAI that empowers teams and elevates customer experiences. Seats are filling up, save yours here: https://lnkd.in/gnkviWpj

Big news! Observe.AI has been named a Gartner Cool Vendor in Customer Service and Support Technology for 2025. 🚀 This recognition highlights the shift happening across customer experience - from reactive service to proactive, AI-driven automation. With our voice-first AI Agents, AI Copilots, and Conversation Intelligence built for the enterprise, we’re helping brands deliver natural, secure, and scalable customer interactions. Proud moment for our team, partners, and customers as we continue transforming every customer conversation into loyalty, learning, and lasting impact. Read about it here 👉 https://lnkd.in/gm3pgybY

Too often, organizations treat the decision to buy or build technology as the end goal. But as Liz Miller explains, that moment is really just the beginning. From hidden pre-launch costs to ongoing maintenance and the massive switching costs that keep CIOs up at night - especially when legacy systems hold mission-critical customizations - your CX backbone can’t afford missteps. And now with AI woven into every part of the customer experience, the stakes have never been higher. 👉 Watch the full webinar to hear why the real work begins after you choose your path: https://lnkd.in/gD9TGiEJ

🚀 Big news at Observe.AI! Our very own Sneha Iyer has been nominated for EverAfter AI’s 2026 Most Creative Leader Award for building First Mile Intelligence - a new foundation for scalable, data-driven CS. 👉 Vote here: https://lnkd.in/gUjqPzak 🗳️ Voting ends November 17th!

Most AI agents can talk. Few can stay on course through complex conversations. That’s the challenge we set out to solve with Agent Blueprint, our task orchestration framework. It gives AI agents the structure to handle complex conversations, while still adapting naturally to every conversation. This short video explains how it works — and why architecture, not just model choice, determines reliability at scale. 🚀

Transforming customer experiences with AI takes more than great technology - it takes vision, collaboration, and the right strategy. 📊 Join us for our next Impact Series: From Vision to Adoption: How Cross-Functional Teams Bring ChatAI to Life Hear how Affordable Care’s Valerie Stover, PCM, CDMP Stover, together with Observe.AI’s Jacquelyn Kenney and Sneha Iyer, turned a bold ChatAI vision into a scalable success - uniting marketing, product, and CX to drive adoption and deliver real impact. Walk away with a practical framework for building trustworthy, effective ChatAI that empowers teams and delights customers. Save your seat here: https://lnkd.in/gnkviWpj