Kustomer

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Looking for a new role over this holiday weekend? We're looking for candidates that are excited about the opportunity to bring innovative AI solutions to the customer experience industry. Check out our open roles, especially: - Account Exec EMEA - Engineering Manager, Platform - Product Manager - People Ops Partner Apply here! https://okt.to/mTAhuR

Maria Jimena Cerda Vizuett shares how Aplazo is transforming customer service using Kustomer’s AI solutions. APLAZO helps customers access credit and pay on their own terms—and AI is now a core part of delivering faster, higher-quality support. APLAZO implemented AI agents without needing technical expertise. Maria explains how intuitive setup, easy knowledge base development, and fast deployment made it simple to adopt AI for customer-facing support. APLAZO's human agents now rely on AI-powered assistance to access information more quickly, resolve cases more efficiently, and deliver a better overall customer experience. Both AI solutions share the same unified knowledge base, streamlining operations. Maria also highlights the measurable improvements APLAZO has seen in customer satisfaction, resubmission rates, contact rates, efficiency, and service quality. How could AI help elevate your brand's customer experience?

Check out the powerful new capabilities designed to make your customer experience faster, smarter, and effortlessly scalable: - Meet Your New AI Assistants: The first four AI Assistants are officially live, purpose-built to act as intelligent teammates. Welcome the Tracking Specialist, Team Supervisor, and Order Expert to your team! - Turn every AI prompt into a Kustomer-powered insight: With the Kustomer MCP Server, platforms like ChatGPT and Claude can securely use your Kustomer data to resolve issues faster. - Major Boost for AI for Reps: We've rolled out a significant performance upgrade for AI for Reps, featuring a simpler setup, built-in prompt libraries, and a unified interface. Empower your team to focus on customers, not queues! - Security & Compliance Enhanced: PCI Redaction now automatically covers Gmail and is extended across all channels, detecting and removing sensitive data before it's stored. - Expanded AI Agent Support: Your AI Agents for Customers now support Facebook Messenger, delivering consistent, intelligent responses across even more channels. - Granular Control: Admins can now manage AI Agents precisely with Verification Controls, allowing you to toggle verification per tool or per channel (Chat, Email, Phone). Subscribe to the product newsletter to make sure you don't miss an update! https://okt.to/8sXl2o

With 98% of their conversations now AI-powered across WhatsApp, in-app chat, and email, Aplazo has reduced resubmissions, kept contact rates remarkably low, and empowered agents to focus on complex, high-value interactions. Join us for a conversation with Maria Jimena Cerda Vizuett to learn how Kustomer AI has helped Aplazo dramatically elevate efficiency, customer satisfaction, and service quality across their support operations. Tune in Thursday, December 4th at 10 AM PT / 1 PM ET. RSVP here: https://okt.to/pSUbE6

Delivering top-tier service relies on your frontline reps knowing your customer's journey - and they need a tool that brings all the relevant information in one view. Cate Marques, CXO at Terra Kaffe, explains how they use Kustomer to unify touchpoints so their team members can provide the elevated service its customers deserve. P.S. Got a coffee lover on your holiday shopping list? Give them the gift of café quality coffee at home. Terra Kaffe's IoT-connected TK-02 is shipping now, as are select colors of their newly released Demi - check out the best pricing of the year!

We’re thrilled to announce the new Kustomer + Corso integration, designed to help brands manage claims and post-purchase experiences more efficiently than ever. With our new integration your support team can... - Manage returns, warranties, and shipping protection directly within Kustomer - Access full claim context in Corso - Support multiple stores with ease - Stay aligned with automated claim syncing Together, Kustomer and Corso are helping teams deliver faster resolutions, smoother operations, and experiences that keep customers coming back. Learn more here: https://okt.to/IpbBrs

CX leaders need AI that’s context-aware - and fast - for it to supercharge what frontline reps can do. So, Kustomer rebuilt how AI shows up for reps. This is AI that does the prep work, reads the room, and responds in real time. And it’s all native, right inside your CRM. Want to see what it can do for your customer experience team? Schedule time to talk to our team today: https://okt.to/ON4Ttq

What's the best way for customer experience teams to use AI to prepare for Black Friday and Cyber Monday? Ryan Shirk shares that while WISMO is great, it requires back end integration among systems which requires runway you may not have. Instead, relying on static data pieces like your brand's holiday promotions can be a smart move because there is a high degree of confidence that your AI will get the information right. Get our BFCM and AI playbook for ideas on how to set your customer experience team up for success this holiday season: https://okt.to/1oagHJ

Our team had a great time at the CS Lab Workshop this week at the in San Francisco! Thank you everyone who tuned in to meet our team and hear Sirisha Polisetty speak.