Khoros

Support queues filled with “quick questions” slow everyone down. A customer support community gives customers a place to search, learn from tutorials, and get help from peers before they reach your agents. That means faster resolutions for customers, fewer repetitive tickets for your team, and clearer insight into what people struggle with most. Built into your wider support strategy, a community helps reduce service costs, improve product understanding, and create a continuous feedback loop you can use to keep improving CX. #CustomerSupport #CX #CommunityManagement #Khoros

A customer support community is more than a forum. It is the place where customers go first for help, and where your team doesn’t have to carry every question alone. When self-service content, peer discussions, and clear routes to your support channels live in one space, customers can resolve most issues on their own. Your agents step in for complex, urgent, or high-value conversations. The impact: ☑ Fewer repetitive tickets reaching your team. ☑ Lower service costs as demand grows. ☑ Clearer insight into customer pain points and product gaps. For support leaders who need to scale without sacrificing experience, a customer support community becomes a core part of the service strategy. Do your customers have a dedicated space to find answers? #CustomerSupport #OnlineCommunity #Khoros #CX

Why does a dedicated community manager matter? They connect customers to product support and marketing, they turn discussions into improvements, and they protect daily quality. Hiring them well matters just as much. Set the role up for success: ☑ Place the role with clear objectives. ☑ Keep scope focused with MoSCoW. ☑ Make it full-time. ☑ Set 30, 60, and 90-day goals. Source where the community talent gathers: ↳ Led by Community C.I.C. ↳ CMX Hub. ↳ Community Club. ↳ The Community Roundtable. ↳ Community Consultants Collective. ↳ LinkedIn. #CommunityManagement #CX #Khoros

Full-time community management is the strongest predictor of community success. Community managers are strategic operators who reduce support costs, create product feedback loops, grow organic advocacy and search visibility, and increase customer retention. They are the bridge between your business and your customers, internally and externally. This carousel breaks down: ↳ What community managers run day to day. ↳ The value they deliver across cost, product, marketing, and retention. ↳ The seven skills that predict success. ↳ Job description best practices. ↳ How to scale the team. Whether you are launching a new community or optimizing an existing one, understanding this role is critical. What is your biggest challenge finding community manager talent? #CommunityManagers #OnlineCommunities #Khoros

Strong communities have a spine: the community manager. This role sets strategy, defines measurable health, reads trends early, directs moderators, and connects support, product, and marketing so feedback turns into real improvements. It also keeps the platform clean with clear roles, structure, and vendor workflows. Why it matters: ☑ Lower support load through peer answers. ☑ Clearer product decisions from real customer signals. ☑ Organic advocacy with stronger search presence. ☑ Higher retention through belonging. Hire with intention, and you get outcomes. Make it a full-time position and establish actionable short- and long-term goals. Hire for communication, empathy, collaboration, adaptability, analytical thinking, and conflict resolution. Who owns your community today? #CommunityManagement #OnlineCommunities #CX

Choosing open or closed determines how your online community grows, learns, and stays safe. Decide based on outcomes, not tradition. When open fits: you want awareness, SEO, and easy discovery. ↳ To maintain high quality, require a login to contribute and set clear participation rules. ↳ Plan for visible criticism and respond transparently. When closed fits: you want trust, belonging, and deeper engagement in a private space. ↳ Define who can join, set expectations for behavior, and program member-only content like blogs, Q&A, events, and live sessions. Operational checkpoints: ☑ KPI focus: reach and search vs. relationship depth and retention. ☑ Risk posture: public scrutiny vs. private, moderated interaction. ☑ Team capacity: lighter lift vs. ongoing moderation and programming. Khoros Communities supports either approach with access controls, content templates, AI-assisted moderation, and analytics. Request a demo: https://hubs.li/Q03SJZ0-0 #Khoros #OnlineCommunity

Every thriving online community starts with purpose...and a plan to sustain it. Content isn’t just what fills your community; it’s what fuels it. When you plan, organize, and measure with intent, engagement becomes consistent, member-driven, and scalable. Swipe through to learn a simple 9-step framework to help you keep your community thriving. Your content is the heartbeat of your community. Keep it steady, relevant, and designed for connection. Khoros Communities helps teams do exactly that with built-in tools to plan, publish, and measure engagement at scale. Schedule a demo today and see how structure creates sustainable connection. https://hubs.li/Q03QfLSf0 #CommunityStrategy #OnlineCommunities #CommunityManagement #CustomerExperience #Khoros

Yesterday, we wrapped up Toronto Community Week 2025, a three-day event featuring learning, collaboration, and genuine conversations about the future of communities and AI. A huge thank-you to Francisco Opazo, the Led by Community C.I.C team, and every organizer, speaker, and attendee who made this event possible. We’re especially grateful to everyone who joined our session “Bringing Back the Human Touch in Communities with AI”, stopped by the Khoros booth, and joined us at the After Party. Together we’re building a future where AI strengthens what makes communities human: connection, belonging, and trust. #Khoros #TorontoCommunityWeek #OnlineCommunities #CX #CommunityLeadership

Momentum is high as we kick off Day 3 at Toronto Community Week 2025. We’re closing out the week with Unconference Plus, a participant-driven experience where community builders shape the agenda, lead discussions, and workshop real-world challenges together. It’s the perfect way to end three days of learning, connection, and collaboration, led by the community and for the community. #Khoros #TorontoCommunityWeek #OnlineCommunities #CX #CommunityLeadership Photo credits: UnConference Plus London 2025 https://hubs.li/Q03Q7blX0