Timing is everything. ⏱️ One global CSP proved it—achieving upsell lift by 336% with personalized offers delivered at the perfect moment. Real-time, tailored engagement turned casual interactions into major growth. Want to see how relevance can transform your business? 👉 http://spr.ly/60477SDPf #CustomerExperience #CX #CustomerRetention #CSP
CSG
Software Development
Englewood, Colorado 205,210 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
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Haiyan Song
Cyber Security Executive | Business and Product Portfolio Transformation | P&L General Management | Board Member for Public and PE Backed Firms |…
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Kathy Turner
Partner Alliances | Technology Solution Sales | CX | Account Director
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Rajan Naik, Ph.D.
Chief Strategy Officer at Motorola Solutions
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Vincent Warscotte
Director Sales at CSG International
Updates
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Missed our live session with Madison Advisors? You can still catch the full discussion—on your schedule. 🎥 Learn how insurers are transforming print & digital operations to improve CX, cut costs, and boost compliance. Watch the on-demand webinar. ▶️ http://spr.ly/60477SD83 #InsuranceCX #DigitalTransformation #PrintAndMail #PolicyHolderCommunications
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🚨 Just launched: CSG’s 2026 State of the Customer Experience Report 🚨 You’ve suspected it. We’ve confirmed it. Customers are overwhelmed—and opting out. 👉 34% have stopped buying from brands due to excessive outreach 👉 59% deleted critical messages, mistaking them for marketing 👉 65% worry they’ll miss alerts because they’ve started ignoring communications Our latest report reveals how brands can cut through the chaos by making every communication count. 🔗 http://spr.ly/60477S8nl #CustomerExperience #CX #DigitalChaos #CustomerCommunications
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From 10K to 20M+ subscribers, leading providers count on CSG Fiber to scale without friction. 📈 💫 We unify ops, cut OpEx, and get you live faster—with proven results across the broadband market. http://spr.ly/60447USuj #Fiber #FiberOperations #ROI #OpEx #Broadband
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You already have a CPQ—but is it working hard enough for you? Manual steps, data silos, and missed handoffs still cost revenue. Our CPQ ROI Calculator reveals how much more your existing process could deliver with a telco-optimized solution like CSG Quote & Order. Run the numbers—it only takes a few clicks. Calculate Your Revenue Potential. 👉 http://spr.ly/60437Ugyv #ConfigurePriceQuote #CPQ #TelecomB2B #ROI
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With AI-powered attacks on the rise, brands need to rethink how they protect every step of the customer journey. 🔒 Here's an innovative, AI-powered tool that can help brands stay ahead. 👉 http://spr.ly/60407ocfg #CustomerExperience #AccountSecurity #FraudDetection #CX #AI
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🚀 Say Goodbye to Lost Revenue with a Modern CPQ Platform Manual quoting doesn’t just take time — it introduces errors, delays, and lost revenue. Many CSPs still rely on outdated tools, but a modern CPQ platform can help you deliver quotes quickly, accurately, and consistently. In our Tech Talk with CSG, you’ll: ✅ Hear Appledore Research’s latest insights on why legacy CPQ systems fall short ✅ Learn how EonFibre transformed their sales process and elevated the customer experience Watch on demand today and discover how you can simplify quoting and focus on closing more deals. ▶️ http://spr.ly/60437ocsV #ConfigurePriceQuote #CPQ #Telecom #TelecomB2B
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Digital noise keeps rising. Customers are tuning out, and teams are overwhelmed by complexity. In our upcoming webinar, our panel of CX experts will share practical strategies to: ✅ Diagnose and fix sources of overwhelm ✅ Apply AI and automation effectively and meaningfully ✅ Deliver empathy-driven personalization at scale Register here. 🔗 http://spr.ly/60407oP42 Erin Veltkamp Keith Wilson Raymond Gerber #CustomerExperience #CX #AI #CustomerLoyalty #DigitalChaos
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Rigid, reactive billing comms aren't just outdated—they're costly. 💲💲 When customers don’t understand their bill, they delay payments or call for support. That's why better billing experiences mean better cashflow and lower opex. With CSG Xponent, billing becomes a proactive, personalized experience that builds trust and speeds up resolution. Forget "Business as Usual" billing. 👉 http://spr.ly/60427oD5E #BillingExperience #CustomerExperience #CX
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Document-first CCM is quickly evolving into dialog-first CXM, and we’re seeing this transformation firsthand with our clients. 🚀 At Aspire CCS’s CCM-CXM State of the Industry 2026 virtual executive briefing, Robin Opperlee will discuss how leaders can navigate this shift with confidence and clarity. 📅 Dec 4 | 11–12pm ET | Save your seat. 🔗 http://spr.ly/60447m7js #DigitalTransformation #CXLeadership #CCM #CXM #CustomerExperience #CX
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