Avaya

We're back with another Avaya Infinity™ live demo! Next Wednesday, December 3 at 11am EST, join Avaya speakers Reza Kamran & David J. for an engaging session that shows you how to turn insights into action with our next-generation analytics and customer data platform. We'll demonstrate how Avaya Infinity's enhanced analytics, powered by a Lakehouse architecture and Databricks integration, can help you unlock deeper insights and make smarter business decisions. Register today: https://lnkd.in/d3ArPzgx?

Documentation shouldn’t feel like paperwork. But for most agents, it still does. They toggle, they copy, and they guess. And every guess is a risk. Avaya Infinity with native MCP changes the game. In the moment—during the call—AI pulls the exact policy, inserts the right wording, and files it all automatically. Not generic. Not after the fact. Just done. Accurately, compliantly, and instantly. Your Avaya system just became your most reliable notetaker. And it never misses a step. See how Avaya Infinity makes compliance effortless: https://lnkd.in/efJq4WzT

In his recent podcast appearance on the Software Leaders Uncensored Podcast with Steve Taplin, Avaya CTO David Funck connects the dots between the context capabilities MCP brings to agentic AI, and the value of human touch with AI adoption. For more insights on MCP, the Avaya Infinity platform, and much more, watch or listen to the full podcast episode on Youtube: https://lnkd.in/eYeNPyuG

Structure matters with Avaya Infinity and MCP: All communication follows structured schemas so everything is interpretable, traceable, and secure. The client - model - server architecture proves to be the most effective way to address queries with accuracy and speed. Visit our website to request a demo and see Avaya Infinity and MCP in action: https://lnkd.in/gZFwpR3R

In case you missed it: our 3-part Avaya Infinity live demo webinar is now available to watch on-demand! Part 1 focuses on using Avaya Infinity to break down barriers and build better CX. Discover how our open, AI-powered platform breaks down silos and transforms customer experiences with a live demo focused on solving a key CX challenge, showcasing real-world use cases and the agility of Avaya Infinity. Visit our website to watch part 1 now: https://lnkd.in/eqkTyJ6B

Avaya Cloud Office redefines how your business communicates. With simplicity, ease of use, and a wide range of customizable options, ACO empowers organizations of any size to enhance their employee experiences, leading to improved customer experiences. Visit our website to learn more about ACO & request a demo: https://lnkd.in/e3djDMGH

Fraud moves fast. Your system should move faster. But too often, alerts get stuck in silos. And your agents play detective with one hand tied behind their back. With Avaya Infinity and native MCP, the AI connects the dots while the customer is still on the line. Freeze the card. Reissue. File the dispute. All in one thread. No bouncing. No waiting. Your existing Avaya system just became a real-time fraud response machine. That’s not an upgrade. It’s a leap forward. See how Avaya Infinity fights fraud faster: https://lnkd.in/efJq4WzT

Avaya's CTO David Funck was a featured guest on the Software Leaders Uncensored podcast hosted by Steve Taplin. Their conversation unpacks the Avaya Infinity platform and the complex task of transforming an expansive product portfolio into a unified strategy; the value of humans in an AI-driven world; data governance and Avaya's partnership with Databricks; and much more! Watch or listen to the full episode on Youtube: https://lnkd.in/eYeNPyuG

The future of education is here. Are you ready to elevate the student experience? The way students, parents, and educators interact with educational institutions is changing rapidly. Whether they’re enrolling in courses, seeking academic support, or engaging with faculty, they demand seamless, digital-first experiences that prioritize their needs. Learn how Avaya provides CX solutions in education that enable institutions to transform engagement through intelligent and secure communication tools. Read the full blog article: https://lnkd.in/dZ6snFvj

Journeys with Avaya made a stop in Toronto this week to show appreciation for our Canadian partners and customers! Attendees got a front-row seat to the Avaya Vision & Strategy keynote presented by members of our executive team, and took a deep dive into the Avaya Infinity platform with real-world applications of AI in UC and CC. We sparked candid conversations with a networking reception hosted among interactive exhibits, and so much more! Huge thanks to all of our attendees, execs, and speakers for joining us; and thanks to our special guest, hockey hall-of-famer Doug Gilmour. We look forward to continuing our Journey in 2026!