Agency

We just raised $20M (Menlo, Sequoia, Felicis, Snowflake Ventures, Databricks Ventures) and launched Kai—the first superintelligent AI co-worker for customer success. Kai knows every customer, acts instantly, never drops the ball. Check us out agency.inc

Every time I onboard a new user or customer into Agency I present them with one button. The button says: would you like to make all customer communications public to everyone in the company? The responses to this question are everything you can imagine: "Wait, even my emails?" "Does that include Slack DMs?" "What about when I'm venting to my CSM?" "Can I exclude certain people?" "This is either genius or terrifying" "Our legal team will have a heart attack" "Finally! I'm tired of playing telephone" People are still freaked out when our recorder joins a call and they weren't expecting it. I'm sorry to break it to you but it's 2025. Everything is being recorded everywhere. We're living in a world of radical transparency whether we like it or not. The worst part is that customers get pushback from team members because Agency can see everything if allowed and this is unnerving to some. For example, Agency AI sent me a customer health alert that my stakeholder had gone silent after I didn't deliver what was promised in the call. My whole team could see that alert in the main channel. There's no place to hide and that's not good for some, but it's great for the customer. It's great for the company. Are you ready for this new world?

Everyone's building the same three AI products. AI SDR. AI meeting notes. AI chatbot. 10,000 startups. 3 ideas. Zero taste. I see pitch decks every week. "We're like Gong but with AI." "We're Salesforce with a chatbot." "We're the AI version of [insert any SaaS tool]." Last week, a customer asked me for call recording features. I told him straight up: "I am NOT a call recorder. You are offending me with these questions. I'm here to serve your customers." He looked confused. Like I'd just told him I don't believe in gravity. That's the problem. We're so obsessed with making AI do what humans used to do, we forgot to imagine what it could do that humans never could. Take customer success. Everyone's racing to build AI that writes better follow-up emails. But what if the problem isn't the email quality? What if it's that we're sending emails at all? What if instead of 10 touchpoints over 3 months, you could have one perfect interaction at exactly the right moment? What if instead of quarterly business reviews, you had continuous intelligence flowing between you and your customer? What if instead of "scaling" customer success, we reimagined it entirely? This is what taste looks like in the AI era. Not copying what exists and adding a chatbot. But questioning every assumption about how business works. The winners won't be the ones who build AI versions of old software. They'll be the ones who use AI to build things that were never possible before. That's the difference between following and leading. Between copying and creating. Between having taste and having none. Stop building better note-takers. Start building better businesses.

Your first customer got white-glove service. Your 500th got a sequence of automated emails. The truth? Most companies lose the personal touch the minute they scale.  But your customers don’t want a sequence—they want a relationship. Agency gives you the customer brain: every interaction, every data point, every signal—tracked, remembered, and acted on. So every customer still feels like your first. https://agency.inc/

Everyone says they are “customer-obsessed.” But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed. Agency is built to scale personalized service. Our AI studies every customer interaction, surfaces exactly what matters, and acts on your behalf—writing emails, prepping meetings, flagging risks. This isn’t another tool. It’s a new operating model.