WEBVTT

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(light music)

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- A leader's job, whether at the very top

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of an organization, somewhere in the middle

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or leading a frontline team,

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is the creation of a culture

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where people can do their best work.

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Culture is a leadership responsibility.

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Now, today, one of the most important aspects

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of culture is that it's psychologically safe.

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Psychological safety is defined

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as an environment where people believe

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that candor is welcome.

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They believe that they can speak up

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with work relevant thoughts of all kinds,

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questions, concerns, mistakes, you name it.

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When psychological safety is lacking,

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you're at risk for not innovating,

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you're at risk for people leaving,

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not being able to retain your talented employees,

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and, of course, you're also at risk

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of missing something really crucial.

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Psychological safety is simply an environment

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where learning can happen, where thriving,

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confronting, challenging, open conversations can happen,

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and that is one of the most important jobs

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for leaders today.