Pacs analyst profiles

  1. Ron Bucher

    Title
    World Class Customer Support and Services Leader
    Demographic info
    San Francisco Bay Area | Medical Devices
    Current:
    (Seeking Director / VP Customer Support opportunities) at (medical device or healthcare IT company), Executive Mentor at Women Unlimited
    Past:
    Director Service Operations at Cepheid, Customer Support and Services Manager at Boston Scientific, Management and Technical Healthcare Consultant at Independant Healthcare Consultant, Senior Product Manager iSite PACS at Philips Healthcare (Imaging Informatics), Director Global Customer Services at Hologic (R2 Technology), Director Product Management and Professional Services at WebEx (acquired by Cisco), Service Account Manager - Strategic Accounts at Sun Microsystems, VP Worldwide Customer Services at WhereNet (acquired by Zebra Technologies), VP/GM North America Customer Services at Pyramid Technology and Siemens Nixdorf, Director Field Services at Pyramid Technology, Northern California Field Service Manager, Northern California (temporary position) at (acquired by Lucent), Senior Manager Customer Support at Oracle, Senior Manager Customer Service Business Operations at Amdahl, Senior Business Analyst at Amdahl, Technical Support Manager at Amdahl, Executive Staff Assistant at Amdahl, Field Service Manager at Amdahl, Service Account Manager at Amdahl, Senior Field Service Engineer at Amdahl, Senior Systems Engineer at Amdahl
    Education:
    Anthony Wayne High School, The Ohio State University, University of California, Santa Cruz, Seattle Science Foundation, Duke University - The Fuqua School of Business, San Francisco State University, Cornell University - S.C. Johnson Graduate School of Management
    Summary:
    Before joining the medical industry, Ron Bucher learned world class Customer Support competing directly with IBM in enterprise computing, consistently earning #1 rankings in mission-critical 24x7 service. Now his passion is improving Customer Support in the medical industry. From start-ups to large international companies, Ron has 20+ years hands-on and strategic Customer Support and Services leadership experience (Field Service, Technical Support, Training, Parts Logistics, Call Centers, Business Operations, Service Marketing, Service Contract Sales, Service Development, Life Cycle Management). He progressed from software engineer to VP/GM of a $50M service business unit. Ron also has 7+ years experience in IT Operations technical and management roles as an IT customer, plus 3 years experience in Software Development. Ron is a change agent especially skilled in: - driving service revenue; - maximizing service efficiency; - building world class customer support organizations and processes; - launch and ramp up of new products; - improving teamwork between Customer Support, Engineering, and Sales; - managing multi-vendor customer environments and interoperability between vendors; - creating and implementing new service strategies; - developing service tools and information systems; - service process improvement. Ron's contributions to the bottom line include: - driving services revenue growth; - improving service productivity; - freeing sales teams to focus on acquiring new customers; - freeing engineering teams to focus on new product development. Warren Buffett says: "A truly great business must have an enduring moat that protects excellent returns on invested capital." Ron Bucher builds "an enduring moat" by creating world class customer support. Specialties: Ron understands IT customers because he has been an IT customer.
    Ron Bucher
  2. Dr. Kanchan Dwivedi

    Title
    Business Manager Operations at United Healthcare India Pvt Ltd
    Demographic info
    New Delhi Area, India | Hospital & Health Care
    Education:
    Tata Institute of Social Sciences, Symbiosis institute of Management Studies, Maharashtra University of Health Sciences
    Dr. Kanchan Dwivedi
  3. SHADAAB KANWAL, MBA.MISM.

    Title
    Executive Director Research & Quality at Kaiser Permanente
    Demographic info
    San Francisco Bay Area | Hospital & Health Care
    Education:
    Stanford University, University of California, Los Angeles, Keller Graduate School of Management of DeVry University, Western International University, Western International University, University of the Punjab, Lahore
    Summary:
    Connect ►shadaab.kanwal@gmail.com◄ _______________ SHADAAB Kanwal serves as the Executive Director at Kaiser Permanente, leading Research, Health Policy, Diversity, Community Benefit; Hospitals, Quality and Care Delivery Excellence IT portfolio. ✶ Shadaab brings more than two decades of notable leadership experience in information technology, and healthcare operations, to deliver patient-centered medicine that created sustainable competitive advantage for; UCLA Health System, OhioHealth, MAYO Clinic, UnitedHealth Group and Dignity Health (Catholic Healthcare West). ► Presently, he manages coverage-to-care technology strategy, multifaceted customer engagement and provision of broad-scale technology capabilities for evidence-based care delivery; consumer experience, social mission, and integrated healthcare analytics. These endeavors enable quality focused, value and science driven healthcare; rendering clinical transformation, risk management, performance improvement, business integration and responsible research. ▲ Prior to Kaiser Permanente: he instituted information technology governance and data strategy for multi-entity organizations; executed emerging medical technologies, and built emotionally intelligent teams that grew actionable clinical analytics products. This accomplished the strategic imperatives of growth, knowledge management, clinical innovation & revenue cycle transformation ▲ As a visionary trusted advisor and innovation evangelist: Delivered complex programs of electronic medical record, consumer-directed informatics, content management, connected care, and digital health with Imaging and genomics; each resulted in enhanced patient experience, sustainable growth of membership and personalized affordable healthcare. An active senior member of ACHE, HIMSS and CHIME: Shadaab speaks on Kaiser Permanente’s expertise in high performance analytics and advanced intelligence for healthcare delivery, performance improvement and global medical research
    SHADAAB KANWAL, MBA.MISM.
  4. Michael Gjertson

    Demographic info
    Raleigh-Durham, North Carolina Area | Hospital & Health Care
    Current:
    Technical Project Manager at TeleHealth Services
    Michael Gjertson
  5. Richard Smith,RT(R)(MR),CIIP

    Title
    Manager of Imaging Informatics at Sidra Medical and Research Center
    Demographic info
    Qatar | Hospital & Health Care
    Current:
    Manager of Imaging Informatics at Sidra Medical and Research Center
    Past:
    Imaging Informatics Analyst at Johns Hopkins Hospital, PACS Administrator at US Army, Network Engineer at Nortel Networks
    Education:
    Johns Hopkins Radiology Informatics Fellowship, University of Maryland College Park, Kaplan University-Davenport Campus, The Academy of Health Science
    Richard Smith,RT(R)(MR),CIIP