Customer satisfaction unit profiles

  1. Tim Shiple

    Title
    ♦ Strategy ♦ Global Supply Chain ♦ Operations ♦ Purchasing ♦ Customer Care ♦ OpEx ♦ Tech ♦ Private Equity ♦ M&A ♦ UX ♦
    Demographic info
    United States | Executive Office
    Current:
    Product Management, Quality & Customer Care | Mobile Devices | Wearables | E-Commerce at Google, Sr. Global Supply Chain Operations | Customer Experience | Usability | Social Media at Motorola (a Google company transitioning to Lenovo), CEO | COO | CPO | Board Leadership at Private Equity Advisor
    Education:
    Spring Arbor University, Harrington Institute - Lean Six Sigma - Master Black Belt, Columbia University - Columbia Business School
    Summary:
    Why consider me as an Executive Leader on your Team? CEO / COO / CPO / SVP / Operating Partner Leadership ■ Inspires global teams to deliver EBITDA / revenue growth / customer experience ■ Transforms business and teams for Value Creation ■ Finance and strategy functional expertise to deliver profit & service levels Performance Obsession ■ Clarity & transparency via objectives & key performance indicators ■ Develops teams of change agents to engage employees & supply chain network ■ Influences global partners to achieve mutual goals Specialties ■ Business Planning: Strategy Development, Market Channels, Operational Excellence ■ Global Multi-site Capital / Labor Efficiency ■ P&L Management Results & Growth (30%+) ■ Continuous Improvement & Standardization ■ Corporate Social Responsibility ■ Global Integrated Supply Chain - Manufacturing, Supply Chain & Logistics - NA LA EMEA & APAC/China Ex-pat Finance & Structuring Start-up ($10M) - F500 ($60B) asset base, Cash Flow, P&L, G&A, Revenue Acceleration, Enterprise Growth, Cost & Pricing, M&A, Due Diligence / Exit Strategy, Talent Development, Supply Inventory & Demand Planning, Capital & Working Capital, Change Management, Private Equity, Big Data Analytics Operations Customer Account Management / Contract Management / Inside Sales, Commodity Sourcing, Supplier Development, Low Cost Sourcing, Procurement Direct & Indirect Spend, Cloud Data Centers / Warehouse, IT Enterprise Systems, Network Security, Order Management, Business Process Outsourcing, Customer Service Call Centers Operational Excellence Lean Six Sigma, Material Flow, TPM TQM TPS, Pull, Cost & Cycle Time Reduction, Compliance, Product / Service Quality & Reliability, UX Usability, Agile, Supplier Quality & Development B2B & B2C Industries Aerospace & Defense, Automotive, CPG, Chemicals, Cleantech Energy, Hi-Tech Consumer Electronics, Medical Device, Packaging & Print, Plastics & Composites, Oil & Gas, Retail & eCommerce, Semiconductors, Software, EMS
    Tim Shiple
  2. Christian Poch

    Title
    Innovation Product Manager at Softonic
    Demographic info
    San Francisco Bay Area | Internet
    Current:
    Innovation Product Manager at Softonic
    Past:
    Business Development Manager at Softonic, Commercial Development Executive at Softonic, Online Marketing Consultant at Groupon, Commercial Development Executive at Softonic, Management Assistant Iberia & Latin America Schwarzkopf Professional at Henkel, Regional Marketing Assistant Iberia & Latin America Schwarzkopf Professional at Henkel, Business Development Manager at Nextoyou, Consultant in Customer Satisfaction Strategy at Obvium Iberia, Product Manager - Consultant at SEG Consultores S.L., Footwear Business Unit Assistant at Nike
    Education:
    Universitat Oberta de Catalunya, ESADE Business School, American School of Barcelona
    Summary:
    Business developer with a passion for knowlegde and sharing! Tech, marketing, strategy, innovation, advertising, social media, and almost everything having to do with business and management.
    Christian Poch
  3. Miroslaw Krol

    Title
    General Manager at FAYAT BOMAG Polska
    Demographic info
    Poland | Machinery
    Current:
    General Manager, Poland at FAYAT BOMAG Polska
    Past:
    General Manager, Poland at Isuzu Trucks Polska, Area Director, East Region at Volvo Bus Corporation, Manager, Used Business Unit, East Europe at Iveco, Network Manager, Middle East & Africa / Manager, Dealer Network Development & Customer Satisfaction at Iveco, Dealer Network Manager, Poland at Iveco, Manager, Dealer Network Development & Business Management at General Motors Poland, Consultant at Business Management & Finance, Management Trainee (AIESEC Traineeship) at Cassa di Risparmio di Verona Vicenza Belluno e Ancona, Travellers Cheques Department, Assistant (AIESEC Traineeship) at Banca Popolare di Verona
    Education:
    University of Minnesota - Carlson School of Management, Warsaw School of Economics, SGH, SDA Bocconi, Warsaw School of Economics, SGH
    Summary:
    Senior Executive with international experience focused on: restructuring, financial management, business development, general management, B2B (sales & aftersales) & start-ups. Industries: automotive, heavy machinery. Successful sales & business development career track in the EMEA region; management of international teams of different business and cultural backgrounds. Specialised in development/management of different distribution models. Countries of experience: Poland, CEE, Italy, Middle East & Africa, UK, Benelux Languages: Polish, English, Italian, Russian. Executive MBA, Carlson School of Management (University of Minnesota, USA), 2010 Specialties: Automotive (CV, trucks, buses, cars) & heavy machinery The EMEA & CEE markets experience Business development & restructuring Start-ups / new projects Dealer network development Business strategy planning & implementation Sales & aftersales management High business ethics Easy adaptation to new environment Trustworthy
    Miroslaw Krol
  4. Katrina Smith

    Title
    President & CEO Positive Business Designs, AIA, Inc. Board Member
    Demographic info
    Houston, Texas Area | Graphic Design
    Current:
    Board Member at FORT BEND ANGELS IN ACTION, INC, President & CEO at Positive Business Designs
    Education:
    World Financial Group University, San Joaquin Delta College
    Summary:
    Small Business Owner, Positive Business Designs, dedicated management professional with experience in all aspects Business Operations, Management, Project Management and Quality Process Improvement Programs created to increase productivity and decrease budget operating expense. •Non-Profit Corporation Board Member •Non-Profit Campaign Management •Compliance and Regulations •Employee Giving Program Management •Graphic and Web Design
    Katrina Smith
  5. LINDA ZAGER

    Title
    Director, Expense Reduction Analysts and Executive Director, The Back Office Cooperative
    Demographic info
    Greater Chicago Area | Management Consulting
    Current:
    Director at Expense Reduction Analysts
    Past:
    Account Executive at Motorola Solutions, Director Quality/Customer Satisfaction/Business Process at Motorola, Business Unit Manager / Subscriber Manager at Motorola
    Education:
    Red Bank High School, Seton Hall University, Rutgers, The State University of New Jersey-New Brunswick
    Summary:
    Expense Reduction Analysts (ERA) is a worldwide, 20 year, expense management consultancy, with approximately 230 U.S. based specialists, in 30+ areas of overhead expenses. ERA consultants work with executives, at small to mid size organizations, who tightly manage expenses, and/or seek methods that free up additional cash for operations, growth, or increasing profits. While all clients do what ERA does, the incremental value is applying ERA consultant’s insider information, knowledge, expertise, and executing without giving up any required service levels or negative impact on company operations. ERA is typically hired when organizations don’t have enough time or expertise to achieve tangibly better results, and most organizations choose to achieve results without changing suppliers. Alignment with ERA means enjoying the transfer of knowledge to their team, and ability to focus time on their core business. Most common reasons for ERA to work with organizations: - There is C-level frustration with never enough time or expertise to properly manage ALL expenses. - Organizations would like to gain knowledge that will maximize results. - Organizations have done a lot already, but are concerned there is still money on the table. - There was a merger or acquisition, and the organization wants reassurance that they have gained the amount of efficiencies projected. - Private equity firms engage in efforts to increase the value of their portfolio of companies. - A fast growing company is concerned they have not paid enough attention, or does not want to start hiring a bunch of resources to focus on controlling expenses. - Cost management is an ongoing part of overall company strategy. - They are a nonprofit…. government and other funding sources are down, and there is a constant challenge to find new sources of money to deliver on their mission.
    LINDA ZAGER