Skills & Expertise beta > Customer Retention

Customer Retention

-6% y/y

Primary Industry: Telecommunications

Customer Retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a relationship. A company’s ability to attract and retain new customers, is not only related to its product or services, but strongly related to the way it services…
More on 'Customer Retention' at Wikipedia »

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Customer Retention Professionals

  • Vivek Chandel
  • Gayatri Kunjithaya

    Gayatri Kunjithaya

    Director - Human Resources (INDIA), Technicolor

    Most of my 12 years of work experience have been in the area of Human Resource Management in GE/Genpact. I...

  • Reema Bose Suri

    Reema Bose Suri

    Head HR -E&G, Airtel Business at Bharti Airtel Limited

  • Rajiv Burman

    Rajiv Burman

    Managing Partner at Lighthouse Partners

    After a 30 year corporate career in leading organisations I now run an Executive Search Firm , Lighthouse...

  • Gina Peckman

    Gina Peckman

    Founding Partner at Dynamo Recruiting, Inc.

    GINA PECKMAN Founding Partner Gina Peckman founded Dynamo Recruiting in 1998 when she saw an opportunity to...

  • Stephen W. Kowitz

    Stephen W. Kowitz

    Human Resources Executive

    A "hands-on" professional with broad experience in all facets of Human Resources Sets a positive direction for...

  • Ava Youngblood

    Ava Youngblood

    President & Chief Executive Officer, Youngblood Executive Search, Inc.

    Youngblood Executive Search, Inc., (YES) is a retained executive search firm, helps clients identify, recruit,...

  • Kiran Khan

    Kiran Khan

    Manager Human Resources, 3M Gulf at 3M

    An international post graduate with specialization in the field of Human Resource Management from United Kingdom...

  • Andrew Day
  • Regina Hutchinson

    Regina Hutchinson

    Vice President, Human Resources/Learning & Development at Comcast

    Human Resources/Learning and Organizational Effectiveness Executive Accomplished and savvy leader in human...

  • Dr.Amal Sheera

    Dr.Amal Sheera

    HR Director

    Professional HR , persuasive and startegic oriented. I like new challenges and new area of expertise in order to...

  • Atul Bhatia

    Atul Bhatia

    Head High Value Customer Experiance

    Retail Operations Distribution/Channel Management Customer Retention & Loyalty Usage, Retention & Collection Call...

  • Jay Bower

    Jay Bower

    President and C.E.O., Crossbow Group, LLC; integrated marketing services firm

    Jay has broad strategic and implementation experience in the integration of brand, digital and direct marketing....

  • Tony Paalz
  • Manu Narang

    Manu Narang

    Director - HR, American Express

    A seasoned HR professional, with extensive experience in evolving people strategies, focusing on business...

  • Kim Partoll

    Kim Partoll

    Chairman of the Board at PeekYou.com

    •Results-proven leader of global multifunctional organizations of 5000+ and P&Ls >$5B revenue. •Operating...

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Source: Excerpt above from the Wikipedia article Customer Retention, licensed under CC-BY-SA.