Trade Practices & ADR Coordinator at the Better Business Bureau
Washington D.C. Metro Area
- Current
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- Owner at My Millionaire Market
- Trade Practices & ADR Coordinator at Better Business Bureau (BBB)
- Past
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- Administrative Assistant at Manpower Incorporated
- Administrative Assistant at Community Research Associates
- Portfolio Assistant at Volt Services Group
- Help Desk Technician at Reimbursement Technologies, Inc
- Education
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- University of Baltimore
- Oakwood University
- Cittone Institute
- Connections
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27
connections
- Industry
- Non-Profit Organization Management
- Websites
Yalonda Wiley’s Summary
To secure a position with an established firm that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Yalonda Wiley’s Specialties:
A+ Certified Technician: Familiar with IBM compatible PCs, Macintosh, Sun Workstations, Ethernet, Cisco Routers, Video & Sound Cards, CD-ROM Drives, & some high end printing systems
MCP Certification: Familiar with Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, & UNIX;
Microsoft / Macintosh Office Suites, Lotus Notes, & Adobe Photoshop
Familiar with Oracle, SQL, HTML, Explorer, Netscape, & Firefox
Type 65 wpm
Yalonda Wiley’s Experience
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Owner
My Millionaire Market
(Health, Wellness and Fitness industry)
January 2008 — Present (1 year 11 months)
Skin care unique to your skin type and personal needs.
Your skin is unique as you. And we have the right skin care system just for you.
Each of our skin care systems is carefully formulated to match the daily needs of your skin type. Our skin care products are safe for your skin, and deliver healthy-looking results with just a few simple steps. -
Trade Practices & ADR Coordinator
Better Business Bureau (BBB)
(Non-Profit Organization Management industry)
August 2007 — Present (2 years 4 months)
Assist the Director of DR, Executive & Sales Teams.
Encourage parties to negotiate when involved in marketplace disputes.
Initiate mediation process via database for consumer to business disputes.
Review contracts, proposals, warranty agreements, and case evidence.
Determine case eligibility and offer mediation & arbitration services.
Schedule hearings, assign arbitrators, and facilitate hearings.
Review arbitrator decisions, ensure arbitrators & mediators are paid.
Manage database case files and develop business reports.
Provide business reports and case files per request of Federal Trade Commission, Office of the Attorney General, & The State Department of Justice. -
Administrative Assistant
Manpower Incorporated
(Non-Profit Organization Management industry)
September 2005 — March 2006 (7 months)
Multi-tasked to meet the demands of the Director of Operations,
the Accounting Manager and Engineers.
Processed the accounts payable and receivable using Excel.
Recorded meeting minutes and distributed hard copies.
Ordered office supplies and distributed mail. -
Administrative Assistant
Community Research Associates
(Privately Held; 11-50 employees; Public Safety industry)
August 2004 — September 2005 (1 year 2 months)
Provided logistical and travel support for over 50 team members working on
Department of Homeland Security emergency preparedness exercises.
Provided administrative support to Executive Staff, Team Members, and Consultants.
Processed expense reports, purchase requisitions, and travel authorizations.
Compiled monthly operating procedures report. -
Portfolio Assistant
Volt Services Group
(Non-Profit Organization Management industry)
January 2000 — February 2004 (4 years 2 months)
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Help Desk Technician
Reimbursement Technologies, Inc
(Non-Profit Organization Management industry)
January 2003 — June 2003 (6 months)
Provided PC and Client/Server tech support over 120 clients by phone or in person as needed to minimize downtime.
Identified, isolated and repaired computer equipment showing wear and tear as well as during preventative maintenance routines.
Experienced in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff during emergencies.
QUALIFICATIONS
A+ Certified Technician: Familiar with IBM compatible PCs, Macintosh, Sun Workstations, Ethernet, Cisco Routers, Video & Sound Cards, CD-ROM Drives, & some high end printing systems
MCP Certification: Familiar with Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, & UNIX;
Microsoft / Macintosh Office Suites, Lotus Notes, & Adobe Photoshop
Familiar with Oracle, SQL, HTML, Explorer, Netscape, & Firefox
Type 65 wpm
Yalonda Wiley’s Education
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University of Baltimore
MS , Negotiations & Conflict Management , 2005 — 2007
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Oakwood University
BS , Psychology , 1994 — 1998
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Cittone Institute
Certified Network System Administrator , Network Systems Administration
Additional Information
Yalonda Wiley’s Websites:
Yalonda Wiley’s Interests:
MY MILLIONAIRE MARKET offers a wide variety of products that are available to ship across the U.S. and Canada. We provide many exclusive, high-quality products that are only available thru us. We also feature hundreds of products from leading brands such as Levi's®, Nike®, Sony® and even the Apple iPod®. Additional benefits and shopping opportunities are available at more than 1000 Partner Stores, including Barnes & Noble.com, FTD.com, and Circuit City. MY MILLIONAIRE MARKET also offers Home, Auto, Travel, Financial, and Communications Services through affiliated providers including Avis®, Visa®, Earthlink®, and others. Feel free to browse our website, and please don't hesitate to call us. A real live person will actually speak with you! That's because at MY MILLIONAIRE MARKET, we make healthy choices simple!
Yalonda Wiley’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
