Business Analyst in Financial Services. Specialist in Payment Systems, Internet Banking, and Sanctions.
London, United Kingdom
Business Analyst in Financial Services. Specialist in Payment Systems, Internet Banking, and Sanctions.
London, United Kingdom
(Financial Services industry)
Currently holds this position
(Privately Held; 10,001 or more employees; Financial Services industry)
2008 — 2009 (1 year )
(Public Company; 10,001 or more employees; RBS; Banking industry)
July 2007 — April 2008 (10 months)
Lead Business Analyst on Bankline, RBS’s multi-brand corporate internet banking product. Worked on SEPA adherence, FATF compliance, and automation of foreign exchange deals for international payments. Followed the release through from design through UAT and live operation. Moderating UAT tracker reports.
(Public Company; 10,001 or more employees; BARC; Banking industry)
August 2006 — June 2007 (11 months)
Faster Payments project, responsible for Channel Designs and Customer Proposition for all major channels including Internet Banking (Retail and Small Business versions), Telephony (Interactive Service and Operator Service), In-Branch automated Kiosk, Customer Gateway for Branch Network and Support Centres, Bulk File Application for Corporate Clients and Agency Banks, Direct Data (automated statement output system). Lead role in interpeting/implementing APACS specifications and procedures, customer proposition, systems design, and impact on operational processes. Submitted papers to APACS on response codes, FPID formats, liquidity management.
Conceived, designed and delivered a Payments Status function to improve the user experience of Barclays customers, to report on request the status and outcome of Faster Payments and legacy payment types. The Payments Status function is delivered in Online Banking, Kiosk (Branch Self-Serviced), and Serviced Telephony channels (IDT).
(Public Company; 10,001 or more employees; RBS; Banking industry)
May 2006 — August 2006 (4 months)
As part of the Internet Banking group in Retail Support, developed the NatWest Online Banking and RBS Digital Banking services. Developed business cases for online travel insurance and online travel money. Prepared contract with external supplier for online bill presentment and payment. Defined requirements for rule-driven banner advertisements.
(Financial Services industry)
1998 — 2000 (2 years )
(Financial Services industry)
1983 — 1993 (10 years )
(Financial Services industry)
1981 — 1983 (2 years )