LinkedInWilliam Prutting

William Prutting

HCIS Service Delivery Manager at Carestream Health

Location
Greater New York City Area
Industry
Medical Devices
Previous
  1. FUJIFILM Medical Systems USA,
  2. Carl Zeiss Inc
Education
  1. New York Institute of Technology
Recommendations2 people have recommended William
Websites
306connections

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306connections
New York Institute of Technology

New York Institute of Technology

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Background

Experience

HCIS Service Delivery Manager

Carestream Health
– Present (3 years 10 months)Rochester, New York Area

Carestream Health is a leading provider of medical imaging and information products. The HCIS Service Delivery Manager, East is responsble for all the healthcare IT product lines of RIS and PACS installed in the eastern half of the United States.

Manager, Support Systems

FUJIFILM Medical Systems USA
(7 years 1 month)

FUJIFILM Medical Systems USA is a leading provider of medical imaging and information products for acquiring, processing, presenting, managing and storing diagnostic imaging. I am responsible for the International Technical Assistance Center, Technical Training Department, and Service Repair Shop for FUJIFILM Medical System USA. The team was grown from 4 dispatchers and four technical resources to an only technical driven support engineer team today. The team consists of 65 members who work a 24 X 7 central support operation for all products domestically and the Synapse PACS Product (Medical Informatics) internationally. Instituted innovative support programs to reduce equipment downtime and the use of remote active monitoring of key system components to proactively monitor PACS Systems to prevent failures and reduce customer down time in support of four 9 performance guarantee (99.99%). Employees are developed as subject matter experts to reduce service case time and customer system unavailability and dissatisfaction. All service requests are measured by an event based customer satisfaction survey post case close to ensure high customer satisfaction and prompt follow up to open customer perceived issues. The Technical Assistance Center is certified under the SCP Certification Program which represents a broad scope of business practices necessary to deliver the highest levels of quality service and support. Instituted KPI measurements to guide the Technical Assistance Center for improved continuous service delivery performance and cost reduction with improved productivity. Our Technical Training Program is certified under the IACET (International Association for Continuing Education Standards.

Regional Service manager

FUJIFILM Medical Systems USA
(3 years 11 months)

I was the service manager for the service operations in the Mid-Atlantic Region. This included all P&L responsibility with over 23 direct reports that included one supervisor, Installation Coordinator, and a technical specialist for our PACS offering. During my time in this position I developed a number of innovative programs that were adopted as best practices by the service department. During this period the team increased service agreement capture and sales as well as developed high levels of customer satisfaction. During my first year as the Regional Service Manger I was recognized as Regional Service Manager of the Year by corporate management.

Manager of Service Marketing

Carl Zeiss Inc
(3 years 10 months)

In this role I was responsible to grow the service agreement business in both the hospital as well as the laboratory side of the business. Though new marketing programs was able to help guide service agreement sales of existing equipment as well as point of purchase orders to as high as 90% capture for several of the product offerings. In this role I also had responsibility for the back office operation in the dispatch and logistics operations.

Skills

  • Medical Imaging
  • Radiology
  • Process Improvement
  • Troubleshooting
  • Cloud Computing
  • DICOM
  • X-ray
  • PACS
  • Capital Equipment
  • Digital Imaging
  • Hardware Diagnostics
  • Field Service
  • IHE
  • HL7
  • Cross-functional Team...
  • Medical Devices
  • RIS
  • Healthcare Information...
  • Service Management
  • Management
  • Informatics
  • Program Management
  • Biomedical Engineering
  • Hospitals
  • Leadership
  • Ultrasound
  • Integration
  • MRI
  • Healthcare
  • Customer Satisfaction
  • Vendor Management
  • Software Documentation
  • Product Management
  • Service Delivery
  • Cardiology
  • Quality Assurance
  • Healthcare Industry
  • Project Management
  • Nuclear Medicine
  • Technical Support
  • Data Center
  • Team Building
  • Team Leadership
  • Change Management
  • ITIL
  • IT Management
  • See 31+  See less

Education

Organizations

Honors & Awards

Eagle Scout, Award of Merit, Silver beaver

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