Will Dobbins
Help Desk Supervisor at Becker Underwood
- Location
- Des Moines, Iowa (Des Moines, Iowa Area)
- Industry
- Biotechnology
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Will Dobbins's Overview
- Current
-
- Help Desk Supervisor at Becker Underwood
- Past
-
- Help Desk Technician II at Tek Systems
- Technical Service Specialist 1 at Wells Fargo Home Mortgage
- Technician at Bliss Computer Service
- Education
-
- Vatterott College-Des Moines
- Recommendations
-
2 people have recommended Will
- Connections
-
115 connections
Will Dobbins' Experience
Help Desk Supervisor
Becker Underwood
Privately Held; 201-500 employees; Biotechnology industry
2004 – Present (9 years) Ames, Iowa
Help Desk Supervisor (2007-Present)
• Manage local help desk staff and coordinate with global IT staff to support 300 global users in all IT Related areas to ensure 24x7x365 support.
• Manage hardware replacement budget for 300 global users.
• Establish and maintain standard operating procedures, and best practices.
• Manage global software and hardware deployments.
• Administrate Citrix XenApp and XenDesktop virtualized environment including periodic user migrations as environment were refreshed.
• Deploy and Administrate Blackberry Enterprise Server for Exchange
Backup Architect/Admin (2004-Present)
• Design and deploy a corporate wide backup strategy and infrastructure across 12 international locations using EMC Avamar and MozyPro.
• Evaluate backup suites to best fit data retention needs of the company and be able to scale sufficiently.
• Manage capacity scaling and upgrades to the backup system on an ongoing basis.
Help Desk Technician. (2004-2007)
• Support international users in all IT related areas.
• Develop and maintain new and terminated user procedures.
• Administer Nortel VOIP phone system.
Help Desk Technician II
Tek Systems
Privately Held; 1001-5000 employees; Information Technology and Services industry
2004 – 2004 (less than a year) Des Moines, Iowa Area
Respond to telephone inquiries concerning support.
Track status and follow up to ensure client satisfaction.
Technical Service Specialist 1
Wells Fargo Home Mortgage
Public Company; 10,001+ employees; WFC; Banking industry
2002 – 2004 (2 years) Des Moines, Iowa Area
Respond to telephone inquiries concerning support.
Provide system status and network connectivity status as well as quickly reporting possible system outages.
Resolve or direct requests to appropriate technical area or vendor.
Escalate to senior staff when solution is unclear.
Technician
Bliss Computer Service
1995 – 2000 (5 years)
• Perform troubleshooting and diagnostics on personal computers both in the single user environment as well as networked systems.
• Install and support Internet access utilizing standard dial up and ISDN service.
• Perform installation and configuration of Local Area Networks including cabling, client and server operations.
Unit Supply Specialist
US Army
Government Agency; 10,001+ employees; Military industry
August 1990 – May 1995 (4 years 10 months)
Receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and turns-in organization and installation supplies and equipment. Operates unit level computer. Prepares all unit/organizational supply documents. Maintains automated supply system for accounting of organizational and installation supplies and equipment. Issues and receives small arms. Secures and controls weapons and ammunition in security areas. Schedules and performs preventive and organizational maintenance on weapons.
Inspects completed work for accuracy and compliance with established procedures. Coordinates supply activities. Reviews and annotates changes to unit material condition status report. Post transactions to organizational and installation property books and supporting transaction files. Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items.
Will Dobbins' Skills & Expertise
Will Dobbins' Education
Vatterott College-Des Moines
Associate's degree, Computer Programming
2000 – 2001
Contact Will for:
- career opportunities
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- reference requests
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