Senior Support Consultant at SAP AG
Stuttgart Area, Germany
Senior Support Consultant at SAP AG
Stuttgart Area, Germany
(Public Company; 10,001 or more employees; SAP; Computer Software industry)
April 2006 — Present (3 years 4 months)
- critical customer support in area SAP Industrial Solutions for Utilities (SAP IS-U)
- onsite and remote service delivery (implementation reviews, technical optimization, Go-Live support)
- back office for critical customers and onsite teams
- service development and roll-out
- knowledge base management
(Internet industry)
July 2002 — Present (7 years 1 month)
- design, development and support of the first version (GoLive in April 2004)
- design and development of the second version (GoLive in July 2008)
(Privately Held; 1-10 employees; Computer Software industry)
March 2003 — April 2006 (3 years 2 months)
- design and development of "S.M.A.R.T" – a web-based CRM-solution
- design and development of data importing tools and interfaces between legacy customer CRM-systems and "S.M.A.R.T".
- design and development of authorization modules for intranet systems
- testing and release management
(Educational Institution; 201-500 employees; Information Technology and Services industry)
November 2000 — June 2002 (1 year 8 months)
- design and development of web-services for educational portal
- development and support of university portal
(Privately Held; 1-10 employees; Computer Software industry)
October 1999 — November 2000 (1 year 2 months)
- development and support of websites
- design and development of online-shop engine
diorama.ru, web start-ups, stock photography, sport fishing, chess, military history