
Regional Account Manager
San Francisco Bay Area

Regional Account Manager
San Francisco Bay Area
(Public Company; SPGR; Staffing and Recruiting industry)
January 2008 — Present (1 year 7 months)
(Public Company; WFC; Banking industry)
2007 — 2007 (less than a year)
Responsible for multi-platform operations, scheduling, and data storage including monitoring, analyzing, and resolving basic to moderately complex production, application, and system problems. Analyzed work flows and procedures to expand operational knowledge. Monitored Windows 2K and HP9000-UNIX environment. Troubleshot system problems and responded to customer inquiries. Experienced with Insight Manager, Remedy, Autosys, NDM, HPUX, Windows 2003, Perl, and back-up tape utility.
(Public Company; C; Financial Services industry)
October 1999 — March 2007 (7 years 6 months)
Initiated process improvement, evaluation, and implementation for processes identified as inefficient and unproductive. Acted as liaison to managers and 25 employees for new products acquired by company. Facilitated training sessions to staff members and analyzed staff member’s data and created reports to review productivity and efficiency. Oversaw "work-in-process" to meet business standards and regulatory requirements. Evaluated staffing resources relative to work volumes to identify potential business impacts.
BS , Human Resource Management