Troy Brooks

Relationship Manager at GE Capital

Greater Atlanta Area
Financial Services

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Troy Brooks's Overview


334 connections

Troy Brooks' Summary


Financial professional with over seventeen years of experience driving efficiencies and developing long-term customer relationships. Proven leadership abilities in operations, relationship and risk management functions for large global financial institution. Effective organizational, managerial, analytical, and interpersonal skills combined with ability to motivate staff, streamline operations, and exceed objectives. Change oriented leader with experience in a wide variety of industries including: Motorsports, HVAC, Food Equipment, Office Imaging, Fitness, Asset Based Lending, Automotive Aftermarket, Trailers, Manufactured Housing and Technology.

Experienced performing in a pressured environment and meeting deadlines and quality standards. Strong communication and leadership skills coupled with the ability to work effectively with a wide range of individuals.

Specialties: • Portfolio Management • Underwriting • Portfolio Integrations • Contract Negotiation
• Business & Finance Programs • Business Development • Workouts • Documentation • Compliance, Audit, & SOX • Risk Management • Customer Service Excellence • Relationship Management • Asset Repossession and Disposition

Troy Brooks' Experience

Relationship Manager

GE Capital

Public Company; 10,001+ employees; GE; Financial Services industry

April 2013Present (1 year 6 months) Greater Atlanta Area

Inside Sales Manager

GE Capital

Public Company; 10,001+ employees; GE; Financial Services industry

May 2012April 2013 (1 year) Atlanta, GA

Manage a team of inside sales reps and assigned vendor relationships and programs

Portfolio Manager (OEM Program and Special Assets Group)

GE Capital

Public Company; 10,001+ employees; GE; Financial Services industry

April 2007May 2012 (5 years 2 months) Greater Atlanta Area

Manage operations and portfolio control for a variety of loan portfolios specializing in distribution finance. Responsible for market growth, risk mitigation, program setup and administration, customer service standards, vendor workouts, repossession and disposition of assets. Lead a team of 5 Account Managers whose primary role was managing all operational aspects of assigned portfolios.

• Manage $400MM motorsports portfolio of (1000 dealers, ~$900MM annual volume)
• Consistently exceeded charge-off and 30+day delinquency targets
• Minimized non-earning assets (currently reporting $0) through vigilant performance, trend and financial analysis
• Successfully completed several troubled loan workouts
• Hosted weekly OEM calls with senior staff to discuss problem accounts and potential action plans

Account Executive

GE Capital

Public Company; 10,001+ employees; GE; Financial Services industry

November 2003April 2007 (3 years 6 months) Syracuse, New York Area

Managed underwriting, documentation, risk and operations functions for HVAC and Food Equipment portfolios. Responsible for ensuring clean branch operations audits, collections, workouts, and compliance/SOX. Primary point of contact for key customer relationships with respect to maintaining service level agreements and program creation/implementation.

• Increased new application submissions 100% by introducing a simplified loan documentation package
• Reduced audit expenses 75% by instituting performance based audit scheduling parameters
• Decreased new application cycle time by 50% by developing streamlined underwriting matrix
• Reduced bad debt exposure through successful implementation of new collection procedures

Account Manager

Deutsche Financial Services

Public Company; 1001-5000 employees; Financial Services industry

June 1997November 2003 (6 years 6 months) Syracuse, New York Area

Administered a $75 million commercial loan portfolio serving captive OEM relationships within the HVAC industry. Responsible for asset growth, programs, customer service, underwriting, collections, and compliance.
• Led customer service team of 6 representatives exceeding collections and service targets
• Managed advanced account reconciliations
• Administered UCC documentation process to ensure perfection of security interests

Financial Consultant

Merrill Lynch

Public Company; 10,001+ employees; BAC; Financial Services industry

December 1996June 1997 (7 months) Syracuse, New York Area

- Successfully completed Series 7, 63 and 65 exams
- Prospect for and develop new client relationships
- Market various investment products offered by the firm
- Develop strategies to help clients realize their financial goals

Assistant Manager

Champs Sports

Public Company; 5001-10,000 employees; FL; Retail industry

September 1994December 1996 (2 years 4 months) Syracuse, New York Area

- Daily supervision and motivation of twenty sales associates
- Supervised store operations and accounting procedures
- Inventory control, visual merchandising and sales

Troy Brooks' Courses

  • B.S., Economics/Finance

    State University of New York College at Plattsburgh

    • Mathematical Economics
  • Independent Coursework

    • Front Line Leadership Skills

Troy Brooks' Skills & Expertise

  1. Commercial Lending
  2. Loans
  3. corporate finance
  4. Financial Analysis
  5. risk
  6. Financial Risk
  7. Risk Management
  8. Operations Management
  9. Sales Management
  11. Relationship Management
  12. Vendor Relationships
  13. Management
  14. Portfolio Management
  15. Business Development
  16. Customer Service
  17. Corporate Finance
  18. Leadership
  19. Finance
  20. CRM
  21. Team Leadership
  22. Sales
  23. Underwriting
  24. Contract Negotiation
  25. Credit

View All (25) Skills View Fewer Skills

Troy Brooks' Education

State University of New York College at Plattsburgh

B.S., Economics/Finance


Adirondack Community College

AA Liberal Arts, Social Sciences


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