Learning Consultant Commonwealth Bank
- Sydney, Australia
Tracy Hong's Overview
- Learning Consultant at Commonwealth Bank
- Project Manager at Digital Project Management, Pearson Australia
- Project Coordinator at Integrated Media Group of Pearson Australia
- Instructional Designer at World Manager
- Learning & Development Coordinator (Intern) at The Star
Tracy Hong's Summary
Technology•Education•Design! An eternal geek wannabe, tech fan and a communication lover!
Tracy Hong's Experience
Public Company; 10,001+ employees; CBA; Financial Services industry
May 2014 – Present (5 months)
Public Company; 10,001+ employees; PSON; Education Management industry
September 2013 – 2014 (1 year) Frenchs Forest
Public Company; 5001-10,000 employees; E-Learning industry
August 2012 – August 2013 (1 year 1 month) Frenchs Forest
Liaise with International segments of the business to leverage central services associated with Pearson proprietary systems.
Work closely with in-house eLearning and Rich Media team to produce the more complex and higher quality segments of a product.
Ensure all project components are kept to schedule and any changes are communicated to relevant stakeholders.
Assist Editorial divisions with planning a product while simultaneous being able to break that project into a series of tasks that will ultimately produce the product to specifications.
Maintain established standards and conventions, ensuring adherence to content management best practices.
Maintain working knowledge of eLearning platforms and Learning Management Systems.
Privately Held; 51-200 employees; Information Technology and Services industry
May 2010 – August 2012 (2 years 4 months) Sydney, Australia
Communicate with clients from various industries to understand their needs and consult their queries;
Customise learning concepts to meet individual client’s needs.
Developing learning content, visual effects in a variety of formats (i.e. e-learning, video, audio etc.) for organisations at any and all levels necessary.
Liaise and visit businesses on regular basis to ensure their needs and outcome are being met and projects will be delivered on time.
Developing Online Video Tutorials and conducting training Webinar to enhance the effects of system based training.
Working in a team environment and liaise with people from all level to ensure strategic project timelines and budgets are met and objectives are completed from design to deployment.
Developing appropriate user documentation, e.g. Technical Training Manuals in different languages to meet specific client’s needs.
Delivering hand-over training to stakeholders via internet meeting or presentation.
Provide post sales services to clients by acquiring and analysing end-user feedback from clients on quarterly basis (over a year period).
Assisted Developers and UI Programmers with the creation of user interfaces and visual assets for web and mobile applications upgrades.
Learning & Development Coordinator (Intern)
Privately Held; 1001-5000 employees; Gambling & Casinos industry
June 2008 – February 2009 (9 months) Sydney, Australia
Assisted L&D team with daily office operation (i.e. filing, letters, and data entry).
Participated in delivering Customer Service Skills Training at induction session.
Facilitated technical reviews and documented tests of all stages in a training project to ensure the quality.
Tracy Hong's Volunteer Experience & Causes
TED talks translator
October 2010 – present (4 years)
Bunker Roy: Learning from a barefoot movement;
Mike Matas: A next generation digital book;
Thandie Newton: Embracing otherness, embracing myself;
Yang Lan: The generation that's remaking China; and more.
World Vision AustraliaDecember 2008 – December 2010 (2 years 1 month)
As a group leader, promoted and participated 40 Hours Famine Fundraising Campaign (annual event); Supported and promoted World Vision’s Smile Program.
Causes I care about:
- Poverty Alleviation
- Science and Technology
Tracy Hong's Languages
English(Native or bilingual proficiency)
Chinese(Native or bilingual proficiency)
Tracy Hong's Skills & Expertise
- Instructional Design
- Adult Education
- Training Delivery
- Blended Learning
- Learning Management
- User Interface Design
- Educational Technology
- User Experience
- Curriculum Design
- Content Development
- Stakeholder Management
- Project Management
- Quality Assurance
- Technical Writing
- Agile Project Management
- Articulate Studio
- Information Architecture
- Business Analysis
- Vendor Management
- Strategic Consulting
- Team Building
Tracy Hong's Education
Master of Learning Science and Technology, Educational/Instructional Technology
2012 – 2013
Designed Collaborative Learning Patterns to Assist WebCT Learning Environment
Developed Evaluation Guide for Online Meeting Tool
Special Report (Thesis): Engaging in Lifelong Learning through Analytics
Master in Management, Technology and Entrepreneurship, Entrepreneurship/Entrepreneurial Studies
2009 – 2010
Studied and participated the following subjects as an exchange/auditorium student.
Economics of Innovations
Innovation & Entrepreneurship
Operations Management & Systems Modelling
Bachelor of International Studies, French Language and Literature
2009 – 2010
Activities and Societies: ESN Lausanne Xchange
BA Organisational Learning/ BA International Studies, HRM, HRD, French, International Business
2005 – 2009
Activities and Societies: AHRI
Tracy Hong's Additional Information
digital media, instructional design, travel, cooking, photographing, jazz dancing, reading.
- Groups and Associations:
Contact Tracy for:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests