Tracy Hong

Learning Consultant Commonwealth Bank

Sydney, Australia

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Tracy Hong's Overview

  • Learning & Development Coordinator (Intern) at The Star

500+ connections


Tracy Hong's Summary

Technology•Education•Design! An eternal geek wannabe, tech fan and a communication lover!

Tracy Hong's Experience

Learning Consultant

Commonwealth Bank

Public Company; 10,001+ employees; CBA; Financial Services industry

May 2014Present (5 months)

Public Company; 10,001+ employees; PSON; Education Management industry

September 20132014 (1 year) Frenchs Forest

Public Company; 5001-10,000 employees; E-Learning industry

August 2012August 2013 (1 year 1 month) Frenchs Forest

Liaise with International segments of the business to leverage central services associated with Pearson proprietary systems.

Work closely with in-house eLearning and Rich Media team to produce the more complex and higher quality segments of a product.

Ensure all project components are kept to schedule and any changes are communicated to relevant stakeholders.

Assist Editorial divisions with planning a product while simultaneous being able to break that project into a series of tasks that will ultimately produce the product to specifications.

Maintain established standards and conventions, ensuring adherence to content management best practices.

Maintain working knowledge of eLearning platforms and Learning Management Systems.

Instructional Designer

World Manager

Privately Held; 51-200 employees; Information Technology and Services industry

May 2010August 2012 (2 years 4 months) Sydney, Australia

Communicate with clients from various industries to understand their needs and consult their queries;

Customise learning concepts to meet individual client’s needs.

Developing learning content, visual effects in a variety of formats (i.e. e-learning, video, audio etc.) for organisations at any and all levels necessary.

Liaise and visit businesses on regular basis to ensure their needs and outcome are being met and projects will be delivered on time.

Developing Online Video Tutorials and conducting training Webinar to enhance the effects of system based training.

Working in a team environment and liaise with people from all level to ensure strategic project timelines and budgets are met and objectives are completed from design to deployment.

Developing appropriate user documentation, e.g. Technical Training Manuals in different languages to meet specific client’s needs.

Delivering hand-over training to stakeholders via internet meeting or presentation.

Provide post sales services to clients by acquiring and analysing end-user feedback from clients on quarterly basis (over a year period).

Assisted Developers and UI Programmers with the creation of user interfaces and visual assets for web and mobile applications upgrades.

Learning & Development Coordinator (Intern)

The Star

Privately Held; 1001-5000 employees; Gambling & Casinos industry

June 2008February 2009 (9 months) Sydney, Australia

Assisted L&D team with daily office operation (i.e. filing, letters, and data entry).

Participated in delivering Customer Service Skills Training at induction session.

Facilitated technical reviews and documented tests of all stages in a training project to ensure the quality.

Tracy Hong's Volunteer Experience & Causes

  • Volunteer Experience

    • TED talks translator

      TED Conferences
      • Education
      October 2010 present (4 years)

      Bunker Roy: Learning from a barefoot movement;
      Mike Matas: A next­ generation digital book;
      Thandie Newton: Embracing otherness, embracing myself;
      Yang Lan: The generation that's remaking China; and more.

    • Group Leader

      World Vision Australia
      December 2008 December 2010 (2 years 1 month)

      As a group leader, promoted and participated 40 Hours Famine Fundraising Campaign (annual event); Supported and promoted World Vision’s Smile Program.

  • Volunteer Interests

    • Causes I care about:

      • Children
      • Education
      • Health
      • Poverty Alleviation
      • Science and Technology

Tracy Hong's Languages

  • English

    (Native or bilingual proficiency)
  • Chinese

    (Native or bilingual proficiency)
  • French

    (Elementary proficiency)

Tracy Hong's Skills & Expertise

  1. Instructional Design
  2. Adult Education
  3. Training Delivery
  4. Training
  5. Blended Learning
  6. Learning Management
  7. User Interface Design
  8. Captivate
  9. Educational Technology
  10. User Experience
  11. Curriculum Design
  12. Content Development
  13. Stakeholder Management
  14. Project Management
  15. Quality Assurance
  16. Moodle
  17. Technical Writing
  18. Entrepreneurship
  19. Agile Project Management
  20. Translation
  21. Articulate Studio
  22. Information Architecture
  23. Business Analysis
  24. Vendor Management
  25. Strategic Consulting
  26. Team Building

View All (26) Skills View Fewer Skills

Tracy Hong's Education

University of Sydney

Master of Learning Science and Technology, Educational/Instructional Technology


Designed Collaborative Learning Patterns to Assist WebCT Learning Environment

Developed Evaluation Guide for Online Meeting Tool

Special Report (Thesis): Engaging in Lifelong Learning through Analytics

Ecole polytechnique fédérale de Lausanne

Master in Management, Technology and Entrepreneurship, Entrepreneurship/Entrepreneurial Studies


Studied and participated the following subjects as an exchange/auditorium student.
Negotiation Techniques
Economics of Innovations
Innovation & Entrepreneurship
Operations Management & Systems Modelling

Université de Lausanne

Bachelor of International Studies, French Language and Literature


Activities and Societies: ESN Lausanne Xchange

University of Technology, Sydney

BA Organisational Learning/ BA International Studies, HRM, HRD, French, International Business


Activities and Societies: AHRI

Contact Tracy for:

  • career opportunities
  • consulting offers
  • new ventures
  • expertise requests
  • reference requests

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