Tova Ashby-Gamble

Experienced Application Developer

Location
Baltimore, Maryland Area
Industry
Insurance

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Tova Ashby-Gamble's Overview

Past
Education
Connections

55 connections

Tova Ashby-Gamble's Summary

Specialties

Lotus Domino, Lotus Notes LotusScript, Formula Language, Application Development, Customer Service, CICS, COBOL, DB2, Microsoft Office

Tova Ashby-Gamble's Experience

Systems Analyst/Programming Specialist

Farmers Insurance

Public Company; 10,001+ employees; ZURN; Insurance industry

January 2000May 2010 (10 years 5 months)

Lotus Domino Developer responsible for creating customized database solutions that meet the customers' needs but exceed their expectations.
Developed a multiple database Lotus Notes based expense reporting system, that provided an automated approval system, interacted directly with company's SAP modules and provided the ability for managers to view scanned images online (IXOS). The system which has over 4000 users entering more than 40,000 requests per month improved the average turnaround time from the initial expense report to payment by 85%.
Created applications to help departments disseminate important data to geographically dispersed client bases through use of centralized data portals.
Improved performance and efficiency of corporate application by rewriting it to reduce number of design elements by 55%.
Integrated and aggregated customer survey, agent survey, and internal file review data into a single searchable reporting application that provided a complete view of rep's performance, used both to measure and motivate employees based on objective criteria.
Headed up the Lotus Notes Center of Excellence Training subteam responsible for evaluating and recommending training materials as well as scheduling training events. Developed standards for the evaluation of developer competency levels and requirements for attaining next level.
Responsible for software development lifecycle of 60+ projects, from specification clarification and system design through implementation and support.
Sole responsibility for maintenance and support of 6000 user, web-based, company car ordering application as well as its Java servlet interface with Siteminder.
Provided outstanding customer support resolving 98% of help tickets within 24 hours of assignment.
Promoted to Programming Specialist.
Won Farmers' Superior Service

Senior Programmer

Farmers Insurance

Public Company; 10,001+ employees; ZURN; Insurance industry

January 1999January 2000 (1 year 1 month)

Programmer responsible for testing, debugging and implementing changes to company's mainframe (CICS, COBOL, DB2) automobile and homeowners policy writing systems.
Instrumental in providing on-call (24x7) support for over 200 programs in the automobile system.
Ensured company compliance with regulatory requirements by implementing high priority systems' modifications on tight deadlines.

Systems Engineer

Rite Aid

Public Company; 10,001+ employees; RAD; Retail industry

September 1998January 1999 (5 months)

Engineer responsible for maintaining and enhancing CICS/COBOL based Distribution, Billing and Stock Locator systems as well as running ad-hoc reports for distribution centers, finance managers and DEA audits.
Created item tracking program that allowed distribution center managers to track inventory more efficiently.
Extracted invoice information for internal and external (DEA) audits according to requested parameters.

Senior Programmer/Programmer

Farmers Insurance

Public Company; 10,001+ employees; ZURN; Insurance industry

January 1997September 1998 (1 year 9 months)

Programmer responsible for testing, debugging and implementing changes to company's mainframe (CICS, COBOL, DB2) actuarial reporting systems and maintaining Meta Data Directory for company's Data Warehouse.
Selected for an 11 week company sponsored programmer training class (CICS, COBOL, DB2, JCL, VSAM, ISPF), graduated with accolades. Promoted to Senior Programmer within a year of graduation.
Designed and executed parallel testing plan for year 2000 changes on over 100 COBOL programs.
Orchestrated alteration and migration of source code for the entire actuarial reporting system, 100 + programs, from Panvalet to Endevor with zero production outages.
Recruited to act as a business analyst for company's Data Warehouse initiative.
Entrusted with creating and maintaining the Data Warehouse Meta Data Directory using Prism Warehouse Directory after only two days of training on software.

Insurance Consultant

Farmers Insurance

Public Company; 10,001+ employees; ZURN; Insurance industry

January 1994January 1997 (3 years 1 month)

Insurance Consultant who ensured a positive customer experience by providing friendly and efficient front-line customer support such as, researching and resolving policy issues, initializing the claims process, and counseling customers on insurance related queries.

Tova Ashby-Gamble's Skills & Expertise

  1. Program Management
  2. DB2
  3. SDLC

Tova Ashby-Gamble's Education

Tova Ashby-Gamble's Additional Information

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