
Executive Manager Coach
Warsaw Area, Poland

Executive Manager Coach
Warsaw Area, Poland
Increased sales on international level by 500% during 2 years for Shared Service Centre (F Hoffman La Roche). Managed Global Organizational Change Program.
Created business process map for AIG Consumer Finance Group and Getin International Group. Represented polish affiliate in creating AIG Consumer Finance Global Operating Model (Hong Kong, USA, India).
Supervised +200 business and IT projects on international level in financial and pharma sectors. +9 years of experience in developing people, establishing effective structures, managing large departments (+300 employees)
Created International Shared Service Centre supporting clients in US, Kanda, Asia, England, Switzland, Germany, France, Spain.
Keen in building effective relationship with clients, between departments, between IT & business as well as supplier & client in the corporate world.
Strong international experience: USA, Canada, England, Spain, German, Switzerland, India, Hong Kong, Bialorus, Ukraine.
Worked for: AIG Bank, AIG Credit, BRE Group, mBank, MultiBank, KBC CF, Zagiel, Tempo Finanse, Getin International, Plus Bank, Akkord+, Gwarant+, SombielBank, F Hoffman La Roche.
3,5 years of experience in coaching & training specialists and managers in building trust & relationship, believing in themselves and exploring their potential.
Certified Project Manager: PMP, IPMA, PRINCE2, ITIL.
Certified Auditor: CISA, CISM, ISO 9000:2000.
Certified Coach: ICC, Co-Active, Dream Coaching, NLP Advanced Master.
Certified Team Coach: Team Coaching Int, CDC GL, NLP Trainer, ORSC.
Speaks in English, Russian, Polish.
(Education Management industry)
August 2007 — Present (2 years)
Consulting in Project Management of software development projects, mainly in financial sector. Consulting and coaching projects delivered to BRE Group, mBank, MultiBank, KBC CF, Zagiel, Tempo Finanse, Getin International, Plus Bank, Akkord+, Gwarant+, SombielBank, Ceneo and for managers working in Oracle, Citi Financials, ING.
(Financial Services industry)
January 2008 — January 2009 (1 year 1 month)
Created business process map and requirements for bank and financial intermediary in the area of sales, marketing, operations, customer management, risk management and collection.
Created IT strategy, governance and portfolio management model.
Reduced by 50% total cost of Data Centre implementation.
Supervised and coached three CIOs in the area of IT operations, infrastructure administration, network mgmt, systems development, maintenance and budgeting.
(Public Company; Pharmaceuticals industry)
January 2006 — December 2007 (2 years)
Increased internal sales on international level by 500% during two years.
Managed global organization change program by creating International SSC (+300 employees) and taking over more than 100 projects from international companies (e.g. Accenture, HP, Tata)
Expanded customer base to US, Canada, Asia, Europe.
Implemented customer management, operations, financial and IT management processes.
Established HR function and people development programs.
Coached and mentored 5 executives and 25 team leaders.
(Public Company; AIU Holdings; Insurance industry)
January 2005 — March 2006 (1 year 3 months)
Represented polish affiliate in creating AIG Consumer Finance Global Operating Model (Hong Kong, USA, India).
Implemented business portfolio and project management process.
Created business process map for bank and financial intermediary in the area of customer management, call centre, operations, sales, marketing, risk management and collection.
Implemented business processes management and reengineering approach. Supervised +10 major business projects.
In charge of IT strategy, governance. Managed +100 employees.
(Public Company; AIU Holdings; Insurance industry)
November 2001 — December 2004 (3 years 2 months)
Supervised implementation of +100 IT projects in the area of operations, call centre, financial management, booking, sales, marketing, collection, risk management. Managed +90 employees and supervised +150). Supervised from IT side implementation of new products: credit card and mortgages.
Supervised outsourcing of Credit Cards processing to ATOS (Germany)
Supervised outsourcing of HR processes.
Implemented IT governance and portfolio management processes.
(Public Company; AIU Holdings; Insurance industry)
January 2001 — October 2001 (10 months)
Supervised implementation of centralization of bank operations and sales support project.
In charge of project managers group, systems analysts and testing centre. Coordinated portfolio of IT projects +30 employees.
(Public Company; AIU Holdings; Insurance industry)
July 2000 — December 2000 (6 months)
Managed implementation of cash loans sales, cash cards management, collection and risk management systems. Managed group of programmers and analysts (+10 employees).
(Public Company; AIU Holdings; Insurance industry)
March 2000 — June 2000 (4 months)
Implemented collection system in the area of early monitoring, inbound and outbound campaigns. Implemented credit decision system.
Certifications & Training (+50) , (Arizona, Las Vegas, San Francisco, Basel, London, Paris, Oslo, Kopenhagen, Warsaw) , 2004 — 2008
Advanced Master Certificate in PM , and CISA, CISM, PMP, IPMA D, PRINCE 2, ITIL Foundation and (+60 PM and IT training) , 2001 — 2008
Postgraduate , Advanced Management Studies in PharmaEconomics, Pharma Marketing and Pharma Law , 2006 — 2006
Financial E-MBA , Executive Studies in Finance , 2005 — 2006
Postgraduate , Psychological Competences in Management , 2005 — 2006
Postgraduate , Project Management , 2004 — 2005
Postgraduate , Human Resource Management , 2003 — 2004
E-MBA , Master of Business Administration , 2002 — 2004
Postgraduate , Banking , 2002 — 2003
Bachelor , Management and Marketing: Psychology of management , 2000 — 2003
Postgraduate , Quality Management in Business , 2001 — 2002
Master , Computer Science , 1996 — 2001
Recent interests and development programs:
Executive Coaching (3 coaches: USA, France, England)
Certified Team Coach (Las Vegas)
Certified Dreams Caoch (San Francisco)
Certified Dreams Group Coach (San Francisco)
Organization Relationship Coaching (Kopenhagen, Oslo)
Co-Active Coaching Program (Warsaw, Paris)
International Certified Coach (Warsaw)
Performance Coaching (Basel)
Purposeful Coaching (San Francisco)
Professional Coach (London)
NLP Practitioner/Master/ Advanced Master/ Trainer (Warsaw)
Creating Compelling Partnership (Zurich)
Usui system of Reiki – Master of Teacher (Sopot)
Spiritual Heart Healing 1 (Warsaw)
Universal Energy 1-5 (Warsaw)
Pranic Energy Initiation I (Warsaw)
Heart Chakra Initiation Retreat (Arizona)
Throat and Third Eye Initiation (Arizona)
Merkaba meditation I & II – Flower of Life (Warsaw)
Advanced Hipnosis (Warsaw)
Radical Forgiveness (Warsaw)
Spiritual Engineering (Kraków, Warsaw)
Generative Trans (Lublin)
Huna therapy (Warsaw)