Telesales Account Manager at World Congress
Charlotte, North Carolina Area
- Current
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- Telesales Account Manager at World Congress
- Research Assistant at University of Massachusetts
- Past
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- Data Analyst at Superior Technical Resources Inc
- Treasury Services Consultant; AVP at Bank of America
- Collection Agent; Officer at Bank of America
- Online Banking Technician at Bank of America
- Customer Service Rep. at Bank of America
- Pool Servicer/Installer Technician at Ron's Pools
- Education
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- University of Massachusetts Boston
- University of Massachusetts Boston
- Mohawk Valley Community College
- Recommended
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5 people have recommended Todd - Connections
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23
connections
- Industry
- Financial Services
Todd Nichols’s Summary
Work part-time as a Research Assistant at the University of Massachusetts Boston.
Currently working as an Inside Sales Representative at World Conference Holdings Inc. Contact clientele via phone and email regarding health care and financial conferences. Assist in achieving, and acting in support of, the sales of health care and medical education conferences into the approved markets in support of assigned company quotas and goals.
Recently worked as a Data Analyst at Osram Sylvania on a 3 month contract. Scope of employment included data gathering, interpreting and analyzing. Also assisted in the workflow to other contractors ensuring efficiency and accuracy.
Prior to working as a Data Analyst at Sylvania I served as a Treasury Services Consultant at Bank of America. As a trusted Assistant Vice-President in the Global Client Services department I embraced many roles in team building, client management and professional development. My experience, dedication and strong work ethic have made me a top performer in all my roles. The knowledge I have gained of the corporate world, client relationship building and collaborating with business partners has been the foundation of my success. These are the attributes that I intend to carry with me in all future endeavors.
Todd Nichols’s Specialties:
Customer service, mergers and acquisitions, finance, analysis, education, data interpretation, history, education, sales, research, communications, technology, business.
Todd Nichols’s Experience
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Telesales Account Manager
World Congress
(Privately Held; Hospital & Health Care industry)
June 2009 — Present (8 months)
Convey the importance of attending health care congresses to targeted executive clientele.
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Research Assistant
University of Massachusetts
(Educational Institution; Higher Education industry)
September 2008 — Present (1 year 5 months)
independently researching specific topics and providing valuable resource material to a professor who will use the information in published works.
Gather, analyze, and interpret information from various sources: newspapers, magazines, periodicals, search engines and libraries. -
Data Analyst
Superior Technical Resources Inc
(Financial Services industry)
February 2009 — May 2009 (4 months)
Gather, interpret, and organize information making it presentable to internal business partners.
Worked on a temporary basis while one company merged with another.
Served as project manager's workflow coordinator ensuring effectiveness and efficiency. -
Treasury Services Consultant; AVP
Bank of America
(Public Company; 10,001 or more employees; BAC; Banking industry)
May 2005 — November 2008 (3 years 7 months)
Thrived in a fast-paced environment while working closely with management to ensure client satisfaction earning many accolades and awards. Provided superior customer service to Insurance/Commercial sector clients via the phone, email and in person demonstrating command of subject matter and achieving objectives.
Served as the point person on team with limited supervisory responsibilities including coaching, training and work delegation.
Engaged in cross selling bank products after closely assessing each client's business to guarantee client's satisfaction.
Analyzed problems and developed solutions with no or limited supervision, as I was in a position of trust. Introduced to Six Sigma processes.
Maintained a high level of effective competitiveness while being a team player. -
Collection Agent; Officer
Bank of America
(Public Company; 10,001 or more employees; BAC; Banking industry)
July 2004 — April 2005 (10 months)
Worked as an advocate for the bank in an attempt to collect on past due accounts while maintaining high quality customer service. Sold overdraft protection and credit products to client when applicable.
Calculated the risk involved on loss of funds opposed to collecting partial or no payment. -
Online Banking Technician
Bank of America
(Public Company; 10,001 or more employees; BAC; Banking industry)
February 2002 — June 2004 (2 years 5 months)
Provided superb online technical support via the phone and Internet. Cross-sold bank products after short analysis of client needs.
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Customer Service Rep.
Bank of America
(Public Company; 10,001 or more employees; BAC; Banking industry)
February 2002 — July 2002 (6 months)
Provided retail clients with customer service pertaining to questions on their existing or potential accounts.
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Pool Servicer/Installer Technician
Ron's Pools
(Financial Services industry)
April 1999 — September 2001 (2 years 6 months)
Serviced and installed swimming pools, maintaining project efficiency and customer satisfaction.
Todd Nichols’s Education
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University of Massachusetts Boston
M.A. , History , 2008 — 2009
- Activities and Societies:
- Expected to graduate in May 2010.
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University of Massachusetts Boston
Bachelor of Arts , History , 2005 — 2008
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Mohawk Valley Community College
A.S , Business Management
., 2003)
Earned 48 of 62 credits; Learned core values in basic business practices including accounting, economics, marketing and management.
Additional Information
Todd Nichols’s Interests:
Education, history, business to business, Innovation.
Todd Nichols’s Groups:
Quincy, MA Historical Society.
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University of Massachusetts at Boston Alumni
Todd Nichols’s Honors:
• Second Quarter Top Performing Customer Service Representative June 2003.
• Fourth Quarter Top Collector December 2004.
• Made Officer at Bank of America February 2005.
• Made Senior Client Services Advisor November 2006.
• Earned performance bonus for previous year’s work February 2007.
• Made Assistant Vice-President April 2007.
• Fourth Quarter Spirit Medallion winner December 2007.
• Awarded performance bonus for previous years work February 2008.
• Made Dean’s List UMass Boston Junior and Senior Years.
• Throughout my career I have overachieved while working full-time and attending classes on a ¾ basis. I pride myself on dedication, hard work and have always performed within the top 5% of the teams I’ve been on.
Todd Nichols’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
