Tobias Queen

Current

• Office Coordinator at American Book Company

Recommended

17 people have recommended Tobias

Connections

124 connections

Industry

Executive Office

Websites

• My Company

Tobias Queen’s Summary

I am a self-driven technologically savvy professional with an incredibly strong customer service background.

A brief summary:

I've been handling customer service issues since I was eighteen years old, when I started out at Hospitality Franchise Systems doing hotel reservations via telephone. I was on the general reservations floor for all of one day before they asked me to transfer to the Special Sales Department, after a few months I became the On-Call Supervisor for the Special Sales Department.

I was with the Knoxville News Sentinel for about 6 years, I loved the company & my co-workers were entertaining to say the least.

I received multiple awards and kudos most of which now sit on my desk at home, glass trophy tributes to six years of what I felt was truly outstanding customer service, both for our customers as well as our staff.

Sadly, due to a business redesign, several positions at the Knoxville News Sentinel were eliminated in July 2008, mine among them.

I am now an Office Coordinator for American Book Company. The details of what that entails can be a bit tricky to define, however, they include (but are by no means limited to), switchboard operator, customer service, executive secretary, supply coordinator, making reservations, getting directions, and I quote, "Other Duties As Needed". I am actually quite happy with the work environment there, helping everyone with their daily office duties, as well as assisting the executive staff with whatever they need.

As always I hope to further advance my career by utilizing my customer service skills (over 16 years exp.), sales knowledge, & technological know how to make more money for whomever my employer is and thereby enrich myself as well.

Tobias Queen’s Specialties:

Customer Service, Problem Solving, Customer Retention, Troubleshooting, Innovative Solutions, Analytical Thinking, and The Occasional Inspired Idea

Tobias Queen’s Experience

• Office Coordinator

  American Book Company

  (Privately Held; Wholesale industry)

  April 2009 — Present (4 months)

  As an Office Coordinator for American Book Company the details of what my job entails can be a bit tricky to define, however, they include (but are by no means limited to), switchboard operator, customer service, executive secretary, supply coordinator, making reservations, getting directions, and I quote, "Other Duties As Needed". I am actually quite happy with the work environment there, helping everyone with their daily office duties, as well as assisting the executive staff with whatever they need.

Additional Information

Tobias Queen’s Websites:

• My Company

Tobias Queen’s Honors:

First Quarter 2007 Light-Keeper Award, 2nd Quarter 2007 Light-Keeper Award, 3rd Quarter 2007 Light-Keeper Award, 4th Quarter 2007 Light-Keeper Award, and Recognition for being an Annual Light Keeper.

A Lighthouse Award winner is “someone who illuminates the way for others” through positive significant impact on customers (internal and external) and/or the community; support of the company’s vision, mission, and values; commitment to “world class customer service”; risk taking that results in a positive impact.