Timothy Zimmer

EFS Billing Specialist at PAETEC

Location
Rochester, New York Area
Industry
Telecommunications

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Timothy Zimmer's Overview

Current
  • EFS Billing Specialist at PAETEC, now a Windstream Company
Past
Education
Connections

322 connections

Timothy Zimmer's Summary

Accomplished business professional offering broad experience working in diverse business environments that demand strong organizational, technical and interpersonal skills. Possess a strong work ethic and unwavering commitment to customer service excellence. Detail-oriented and resourceful with a proven ability to complete independent and team projects on time and in accordance with company goals and client needs. Microsoft Word, Excel, and Outlook experience.

Timothy Zimmer's Experience

EFS Billing Specialist

PAETEC, now a Windstream Company

Public Company; 10,001+ employees; WIN; Telecommunications industry

June 2008Present (6 years 4 months) Rochester, New York Area

- Billing Specialist for Paetec's top Marketing differentiating product: "Equipment for Services (EFS)"
- Perform monthly bank invoice uploads
- National Account Development & Sales Support for EFS billing inquiries, issue resolution, renewals & upgrades, taxes and additional financing for existing customers.
- Perform & support EFS / Finance reconciliation process.
- Work with designated Engineer/Developer on system efficiencies, functionality and issues as it relates to the EFS billing system.
- Provide collection support by preparing Lease Vendor Aging Reports and performing all follow-up.
- Perform account audits to manage potential revenue leakage.
- Maintain centralized repository of all EFS customer information & documentation.
- Manage EFS mailbox and address all requests in a timely manner.
- Reply directly to customer inquiries regarding billing processes, charges & calculations.
- Create amendments to current Paetec agreements.

Customer Service Representative

Frontrunner Network Systems

Privately Held; 51-200 employees; Information Technology and Services industry

November 2007June 2008 (8 months) Rochester, New York Area

• Manage technician’s productivity and volume of work by directing and controlling manpower.
• Place pro-active, outbound, and follow-up calls to customers to advise them of part arrival dates or scheduled repair dates.
• Create customized reports from database. Interpret report data, take appropriate actions and report results to Operations management staff.
• Accurately enter technician’s time in electronic database. Insure appropriate times are recorded. Capture and record all billable work.
• Update work orders and escalate business-sensitive issues to appropriate managers when necessary.
• Monitor technician and branch queues daily.
• Work with subcontractors in regards to work orders and repairs.

Accounts Payable Clerk

Frontrunner Network Systems

Privately Held; 51-200 employees; Information Technology and Services industry

February 2007November 2007 (10 months) Rochester, New York Area

• Processed all approved invoices, debit memos and prepayments.
• Prepared vouchers for payment.
• Maintained payables files.
• Prepared month-end journal entries pertaining to prepaid materials.
• Managed 1099 reporting.
• Maintained prepaid vendor files.
• Managed bill preparation.
• Ran reports from database system; checked each invoice for correct rate and type of customer; prepared and mailed invoices.

Materials Analyst

Frontrunner Network Systems

Privately Held; 51-200 employees; Information Technology and Services industry

May 2001February 2007 (5 years 10 months) Rochester, New York Area

• Produced and maintained records to ensure easy retrieval of information regarding materials.
• Coordinated and expedited flow of materials, parts and equipments according to project schedules.
• Compiled and maintained records such as material inventory, status & location of materials.
• Requisitioned material and established delivery dates to the work location according to job order priorities and material availability.
• Reviewed project schedules and related information and confer with the Project Team to determine material requirements in order to track materials and to identify overdue materials.
• Examined materials received, verified part numbers and checked discrepancies such as damaged or unmarked parts.
• Computed the amount of materials required on site, arranged transfer of materials; monitored and control movement of materials.
• Maintained project material database for tracking and issuance of all materials both company and contractor supplied from the store to the work location.
• Inspected newly received and old stock materials and reviewed, checked and traced material certificates and documentation to ensure compliance with the company specifications & standards and to confirm correct certification and trace ability.
• Provided support and assistance to the Project Team as needed.
• Established and maintained effective working relationships with vendors and warehouse personnel.

Timothy Zimmer's Skills & Expertise

  1. Accounts Payable
  2. Outlook
  3. Telecommunications
  4. Microsoft Excel
  5. Sales
  6. Customer Service
  7. Contract Negotiation
  8. Unified Communications
  9. VoIP

Timothy Zimmer's Education

Monroe Community College

Liberal Arts

19982001

SUNY Brockport

19961998

Greece Arcadia High School

19921996

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