
General Partner at BPO Automation Group
Greater Seattle Area

General Partner at BPO Automation Group
Greater Seattle Area
Dynamic, results-oriented Manager w/ 14 years of technical & leadership expertise in desktop software, e-commerce, and wireless telecom industries.
Work in futurism & emerging technologies has been featured in national print media (including Wired & Slashdot) and television programs (Science, History & natl news syndicates).
project management, general management, programming, writing, etc...
(Real Estate industry)
January 2009 — Present (7 months)
Duties involve business development, managing customer acquisition & integration, overseeing daily operations, and general oversight of customer accounts to ensure the integrity of their data & software functionality.
(Internet industry)
July 2007 — January 2009 (1 year 7 months)
Project Management & E-Commerce consulting, with a focus on Web 2.0 integration and E-Commerce Content Management Systems deployment.
Project Management work involves leading virtual & cross-functional teams of client employees, out-source & near-source contractors, and vendor integration resources. PM role follows PMBOK & SDLC best practices from project initiation through operations handoff, including financial planning & budget oversight, resource allocation & management, planning and oversight of infrastructure additions, systems integration oversight & review, virtual & cross-functional team management, metrics/statistical reporting.
Strategic marketing work includes media production, budget & resource allocation, ad-placement, branding, metrics & statistical analysis. Systems experience includes numerous client projects in both Microsoft & Unix/Linux/Open-Source environments, with Ruby on Rails, PhP, MySQL, and Java/J2EE platform expertise.
(Information Technology and Services industry)
April 2005 — July 2007 (2 years 4 months)
Responsibilities include financial planning & budget oversight, resource allocation & management, planning and oversight of infrastructure additions, systems integration oversight & review, virtual & cross-functional team management, metrics/statistical reporting using accepted SDLC & PMBOK methodologies.
Achievements include planning & deployment of web-portal, e-commerce, and integrated multimedia content-management & database systems for high-traffic (2 million per annum) online portal.
(Telecommunications industry)
January 2004 — February 2005 (1 year 2 months)
Responsibilities included include project financial planning & budget oversight, reporting customer-usage & churn metrics, planning & managing e-commerce & web-portal deployment, managing vendor relationships & e-commerce integration, outlining cost-benefit and ROI analysis, and developing/implementing employee training curriculum.
Achievements included implementation and integration of E-Commerce systems, integration of vendor database and digital satellite OSS retail systems, planning and deployment of customer-support portal customer-care systems, overseeing legacy systems integration using the SDLC and PMBOK methodologies and leading virtual & cross-functional groups.
(Public Company; 501-1000 employees; TSYS; Telecommunications industry)
September 2002 — November 2003 (1 year 3 months)
Responsible for managing Wireless E-911 report automation project using the SDLC & PMBOK methodologies. Led virtual & cross-functional development and Change Control Management teams to meet stakeholder specifications. Oversaw systems integration with OSS pipeline, legacy telecom systems, and E-911 call-routing applications.
Additional responsibilities included process refinement & streamlining, and developing end-user training curriculum & documentation. Successful project completion resulted in report-automation for 1000+ participating E-911 call-centers.
(Public Company; 10,001 or more employees; AWE; Telecommunications industry)
March 2001 — June 2002 (1 year 4 months)
Responsibilities included project & team management resulting in the successful deployment of 50 million+ visitor E-Commerce portal in FYI 2001.
Led virtual & cross-collaborative development & Change Control Management teams to ensure project completion within stakeholder specifications. Managed systems-integration with order-fulfillment, billing, provisioning, and legacy OSS systems pipeline using accepted PMBOK and SDLC methodologies.
Additional responsibilities included maintenance & release schedule oversight, requirements and capacity planning review, and weekly executive reporting on sales volume trending, traffic flow analysis, marketing impact, and content-delivery effectiveness.
(Public Company; 10,001 or more employees; AWE; Telecommunications industry)
March 2000 — March 2001 (1 year 1 month)
Responsible for managing a 400-person provisioning department spanning two regional call-centers and resulting in the deployment of 15 metro-markets across 7 states to exceed 150,000 customers in FYI 2000.
Technical responsibilities included vendor & internal systems integration oversight and planning-control, Corporate & FCC standards compliance-review, and uptime, capacity, and scalability requirements compliance review. Responsible for managing complete hardware & process overhaul for OSS-systems pipeline.
Additional responsibilities included weekly executive reporting and metrics, Change Control Management team participation, process refinement & streamlining, training curriculum development & documentation, and virtual/cross-functional troubleshooting team management.
(Public Company; 1001-5000 employees; VRSN; Information Technology and Services industry)
March 1997 — March 2000 (3 years 1 month)
Responsible for coordinating LNP Troubleshooting for over 100 participating CLECs with an average traffic volume exceeding 1 million customer ports per day and resolving systems issues related to the NPAC, Service-Order Administration, LSMS, STP, and SCP network nodes.
Additional responsibilities included process refinement & streamlining, developing training and troubleshooting curriculum, coordinating virtual/cross-functional troubleshooting teams to resolve issues with LNP, Caller-ID, Roaming, and Billing Support systems.
(Information Technology and Services industry)
January 1996 — March 1997 (1 year 3 months)
Responsibilities included E-Commerce portal design, testing, and deployment in accordance with the SDLC lifecycle. Primary tasks included web-application development and OSS database systems integration and Multimedia content-management, order-fulfillment, billing, and manufacturing OSS pipeline systems design & integration.
Achievements included successful portal deployment resulting in 10,000+ customer pre-orders FYI 1996.
Certificate , E-Commerce Architecture & Administration , 2002 — 2002
SCSA , Solaris Certified System Administrator , 2002 — 2002
BA , Business & Mass-Media Communications , 1998 — 2000
AAS , Associates (Transfer) , 1992 — 1994
Planning Commissioner, City of Blaine, WA
Shoreline Mngt Cmte, City of Blaine, WA
Wired Magazine Feature Article, August 2003