
Sr. Manager, Business Analytics at PayPal
San Francisco Bay Area

Sr. Manager, Business Analytics at PayPal
San Francisco Bay Area
Leadership and hands-on delivery of products and solutions for actionable business insights, reporting, scorecards, analytics and data mining
• Executive insights, recommendations and metrics
• Schedule risk, productivity, diagnostics, failure risk, system reliability
• Behavioral targeting, click-stream analysis, warranty management
• Service escalations, billing fraud, insurance fraud
• Regressions, decision trees, anomaly detection, neural networks
• Segmentation, text mining, market basket analysis, business rules
• Genetic algorithms, associations
• Outstanding communication skills and academic achievements
(Public Company; ebay; Internet industry)
April 2009 — Present (4 months)
• Deliver data-driven, actionable insights to executive team
• Maximize growth and value with rigorous, intelligent analytics
• Drive high-impact recommendations in Strategy & Ventures
• Build and lead team of motivated, top-caliber analysts
• Guide team on advanced analytical and statistical tools
• Deep dive as needed on very large, complex datasets
• Ensure rigorous quality control over data and analyses
(Privately Held; Computer Software industry)
February 2006 — April 2009 (3 years 3 months)
• Expand product portfolio into new markets and grow revenue
• Lead cross-functional teams in US, Pakistan, Armenia, India
• Product management, planning and deployment for SaaS product
• Hands-on development of data collection, analytic platform, and mining
(Public Company; JAVA; Information Technology and Services industry)
2002 — 2005 (3 years)
• Create analytic platform and predictive solutions for $250M business line
• Create multi-terabyte enterprise data mart, predictive models
• Collaborate with Sun Labs, University of Western Ontario, Stanford
• Lead cross-functional teams, hire and manage external vendors
• Manage production applications, technical staff, vendors in US, Israel
(Public Company; JAVA; Information Technology and Services industry)
1999 — 2001 (2 years)
• Achieve efficiency gains of $50M through improved workflows, productivity
• Migrate homegrown global CRM solution with 10K users to Siebel
• Manage 25 direct reports, 15 cross-functional resources, external vendors
• Integrate collaborative defect management with open source community
• Organize and manage user groups, executive oversight team
(Public Company; JAVA; Information Technology and Services industry)
1998 — 1999 (1 year)
• Develop Solaris kernel Device Driver Interface (DDI)
• Enhance Solaris kernel availability management architecture
• Resolve $13M OEM contractual requirements with Siemens AG
(Computer Software industry)
1996 — 1997 (1 year)
• Manage product and service scorecard, driving executive compensation
• Manage "Customer Quality Index" initiative and rollout
• Architect cross-divisional information systems integration
M.Sc. , Computer Science, Business Management
Software Engineering Technology
Integrated Development Environments
Software Engineering Languages
Business Management
Ph.D. , Computer Science
Summa Cum Laude
Dean's Honors List
IBM Centre for Advanced Studies Fellowship
Products and solutions in analytics, analytic platforms, data management, data mining, text mining, collective intelligence
• 6 US patents
• Sun Microsystems Software Innovation Award
• IBM Advanced Research Fellowship
• SPSS Market Advisory Council
• Ph.D. Summa Cum Laude, CS
• Chaired industry/academia research council
• Published book chapter: "Collaborative Intelligence in Marketing”
• Published book chapter: “Business Impact of Analytics”
• IEEE Software Magazine lead article
• Published technical book reviews
• 20+ Peer-reviewed international publications