Tess Shebaylo

Current

• Religious School Administrative Assistant at Congregation Beth Ahabah
• Owner at Always Midnight

Past

• Technical Services Specialist at Media General
• Product Customer Support at Xperts, Inc.
• Co-editor at RVA Magazine

• Web site manager / Materials developer / Database administrator at Mathematics & Science Center

see less...

1 more...

Education

• Virginia Commonwealth University - School of Business

Recommended

3 people have recommended Tess

Connections

108 connections

Industry

Information Technology and Services

Websites

• Always Midnight

Tess Shebaylo’s Summary

My natural need to document and organize everything in sight has whetted my appetite for expanding my career in that direction. I've spent the past few years working in technology, where the professional experience, leadership, and organizational abilities I have honed have rounded out my skill set. I am a fast learner, and always ready to supplement my current knowledge with additional training if necessary.

Tess Shebaylo’s Specialties:

organizing, documenting, purchasing, inventory

Tess Shebaylo’s Experience

• Religious School Administrative Assistant

  Congregation Beth Ahabah

  (Religious Institutions industry)

  November 2008 — Present (1 year 2 months)

• Owner

  Always Midnight

  (Apparel & Fashion industry)

  October 2008 — Present (1 year 3 months)

• Technical Services Specialist

  Media General

  (Public Company; 5001-10,000 employees; MEG; Newspapers industry)

  August 2007 — November 2008 (1 year 4 months)

• Product Customer Support

  Xperts, Inc.

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  August 2004 — August 2007 (3 years 1 month)

  • Imports: Loading student data imports into our software using simple SQL commands.
  • Addressing phone calls / Help Desk issues: Answering questions about our software, or directing users to the appropriate materials for answers. Serving as liaison between customers and engineers for technical explanations and resolving software bugs.
  • Documentation: Maintaining Help Desk manuals for internal staff, customers, and end users, as well as specifications for data imports. Updating and maintaining the Frequently-Asked Questions and Knowledgebase for Help Desk.
  • Help Desk Steering Committee – Lead: Receiving requests for changes / improvements to Help Desk software. Conducting meetings to assess the feasibility and advantages / disadvantages of these changes.
  • Release notes: Writing release notes (usually including screen shots) for fixed bugs or new releases.
  • Help Desk training: Providing online training for our Help Desk software.

• Co-editor

  RVA Magazine

  (Writing and Editing industry)

  October 2005 — June 2006 (9 months)

  Edited content for RVA, specializing in Music, Books, and Local sections. Also wrote several articles.

• Web site manager / Materials developer / Database administrator

  Mathematics & Science Center

  (Educational Institution; 51-200 employees; Education Management industry)

  August 2003 — October 2004 (1 year 3 months)

  • Managed development and launch of new web site, http://MathInScience.Info.
  • Received materials for K-12 math and science lesson plans developed by teachers; edited text, graphics, and programming as needed; forwarded to Specialist for further creation and modification of graphics and photos (if needed). Upon return, reviewed materials and determined when document was completed and ready for posting.
  • Maintained database feeding site; managed movement of materials from development site to live site.
  • Implemented procedures for routinely checking links and interacted with authors to change as needed.

Tess Shebaylo’s Education

• Virginia Commonwealth University - School of Business

  2000 — 2004

Additional Information

Tess Shebaylo’s Websites:

• Always Midnight

Tess Shebaylo’s Interests:

history, folklore, technology, local culture, writing, storytelling, sewing, gardening, breakfast

Tess Shebaylo’s Groups:

The Midnight Society, Synergeo, Tidal Waves Softball, Franklin Street Community

•    Virginia Commonwealth University Alumni

Tess Shebaylo’s Contact Settings

Interested In:

• job inquiries
• reference requests
• getting back in touch