
Team Leader at E&Y LLP
London, United Kingdom

Team Leader at E&Y LLP
London, United Kingdom
(Insurance industry)
April 1980 — Present (29 years 4 months)
Recruitment
Evolution Hiring Manager.
Relationship management – team effectiveness.
Teamwork – BU Team Leader group ensuring consistencies in support
Resource management – ensure adequate resource & cover is provided for technical allocations.
Monitor & approve timesheets, overtime, sickness & expenses.
Management information – produce monthly management overtime & absence figures.
Workload management – monitoring workloads
Absence management – conduct return to work interviews following team member’s absence.
Quality of Service – ensure consistent quality of output from all team members. Implement & monitor local Service Level Guidelines.
Counselling – performance management. Set & monitor progress against scorecard objectives.
Coaching – coach and develop team members to enhance overall skills & identify both group & individual training needs.
Responsible for 13 Executive Secretaries, FTCs & Temporary staff.
(Financial Services industry)
April 1980 — 2008 (28 years)
1975 — 1977