Tamra Jeffries

Tamra Jeffries

Customer Service Representative at BioHorizons

Location
Birmingham, Alabama Area
Industry
Medical Devices

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Tamra Jeffries's Overview

Current
Past
  • Sales Representative at AT&T
Education
Connections

55 connections

Websites

Tamra Jeffries' Experience

Customer Service Representative

BioHorizons

Privately Held; 201-500 employees; Medical Devices industry

April 2008Present (6 years 6 months) Birmingham, Alabama

>Functions as primary order intake point person.
>Assists and advises customers requiring technical assistance.
>Primary contact for processing and shipping all Veterans Administration accounts.
>Educate doctors and labs on restorative options, components and technical procedures for restoring BioHorizons dental implants.
>Insure proper handling of customer complaints with focus on customer service recovery.
>Interact with operations to facilitate timely shipment of products.
>Interact with accounting to maintain accurate customer accounting records.
>Interact with field sales force to promote and maintain current and new customer base.
>Processes customer returns while complying with FDA regulations.
>Accept new projects as delegated by Customer Care Manager.

Sales Representative

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

20002007 (7 years) Birmingham, Alabama Area

>Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
>Responsible for improving customer retention through programs and service provided to the customer.
>Continually maintained working knowledge of all company products, services and promotions.
>Made recommendations according to customer's needs on features, accessories, upgrades and rate plans.
>Utilized operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
>Made financial decisions to protect/collect revenues and adjusts customer accounts.
>Assisted in training new employees.

Tamra Jeffries' Skills & Expertise

  1. Strong sales experience in the wireless industry.
  2. Excellent communication skills, both written and verbal.
  3. Ability to multi-task in a fast pace sales environment.
  4. Customer Service
  5. Sales
  6. Account Management
  7. Program Management
  8. Medical Devices
  9. Cold Calling
  10. Sales Operations
  11. Product Marketing

Tamra Jeffries' Education

Miles College

Bachelor of Science, Business Administration

Tamra Jeffries' Additional Information

Contact Tamra for:

  • career opportunities
  • new ventures
  • job inquiries
  • expertise requests
  • getting back in touch

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