Customer Service Representative at BioHorizons
- Birmingham, Alabama Area
- Medical Devices
Tamra Jeffries's Overview
- Customer Service Representative at BioHorizons
- Sales Representative at AT&T
- Miles College
- Tuskegee University
Tamra Jeffries' Experience
Customer Service Representative
Privately Held; 201-500 employees; Medical Devices industry
April 2008 – Present (6 years 6 months) Birmingham, Alabama
>Functions as primary order intake point person.
>Assists and advises customers requiring technical assistance.
>Primary contact for processing and shipping all Veterans Administration accounts.
>Educate doctors and labs on restorative options, components and technical procedures for restoring BioHorizons dental implants.
>Insure proper handling of customer complaints with focus on customer service recovery.
>Interact with operations to facilitate timely shipment of products.
>Interact with accounting to maintain accurate customer accounting records.
>Interact with field sales force to promote and maintain current and new customer base.
>Processes customer returns while complying with FDA regulations.
>Accept new projects as delegated by Customer Care Manager.
Public Company; 10,001+ employees; T; Telecommunications industry
2000 – 2007 (7 years) Birmingham, Alabama Area
>Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
>Responsible for improving customer retention through programs and service provided to the customer.
>Continually maintained working knowledge of all company products, services and promotions.
>Made recommendations according to customer's needs on features, accessories, upgrades and rate plans.
>Utilized operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
>Made financial decisions to protect/collect revenues and adjusts customer accounts.
>Assisted in training new employees.
Tamra Jeffries' Skills & Expertise
- Strong sales experience in the wireless industry.
- Excellent communication skills, both written and verbal.
- Ability to multi-task in a fast pace sales environment.
- Customer Service
- Account Management
- Program Management
- Medical Devices
- Cold Calling
- Sales Operations
- Product Marketing
Tamra Jeffries' Education
Bachelor of Science, Business Administration
Tamra Jeffries' Additional Information
Contact Tamra for:
- career opportunities
- new ventures
- job inquiries
- expertise requests
- getting back in touch
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