Talina Massey

Talina Massey

Network Engineer/Founding Partner at BeautyFull We

Location
Buffalo/Niagara, New York Area
Industry
Information Technology and Services

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Talina Massey's Overview

Current
Past
  • Systems Engineer at Apoidea Network Solutions Group
  • NOC Engineer at Yahoo!
  • IT Helpdesk Engineer at Advance 2000
Education
  • University of South Carolina - Beaufort
  • Hutchinson Central Technical High School
Connections

268 connections

Websites

Talina Massey's Summary

Objective is to acquire Information technology position using education, training and work experience in the IT field, while simultaneously attending school to maintain and improve IT know-how.

· Four year military professional history includes 2 years supervisory and management experience in information technology and personnel training.

· One year professional history includes extensive desktop support.

· Management style conducive to supervising diverse work groups in team-oriented, productive environment.

· Possess effective communication skills and ability to manage multiple projects simultaneously to successful completion.

· Consistently promoted to positions of increased responsibility, knowledge, skill and ability.

· Proficient computer skills include operation of pc platform equipment and peripherals, windows based software (95/97/ME/NT/2000/XP/Vista/7, DOS, Office 97/2000/2003/2007/), networking, TCP/IP, systems maintenance, CISCO routers and switches, Internet site navigation, research and data retrieval, E-mail correspondence, Blackberry services.

· Skilled installing and upgrading Windows environments, network connectivity, monitoring and optimizing network performance, implementing network security and disaster protections, and technical/helpdesk support.

* CompTIA Network+ certified, A+/Server+ Trained.

* Telephony training (Alcatel-Lucent PBX System).

· One year experience with C++ programming language.

· Education includes computer science diploma from technical high school.

· U.S. Citizen

Talina Massey's Experience

Public Company; 1001-5000 employees; Insurance industry

July 2014Present (3 months)

Founding Partner

BeautyFull We

June 2012Present (2 years 4 months) Buffalo/Niagara, New York Area

"Bringing change through feminine intellect, activism, and charity."

Systems Engineer

Apoidea Network Solutions Group

August 2013May 2014 (10 months) orchard park, new york

• Exhibits a high level of expertise in all aspects of the design and configuration of Aerohive solutions, including vertical market applications and troubleshooting methodologies.
• Presales Support – Attends client discovery meetings. Participates in the preparation and delivery of Aerohive and Apoidea sales presentations. Facilitates general and customized Go-to-Meeting and whiteboard sessions.
• Internal Sales Support – Collaborates with and assists internal personnel on all aspects of the presales cycle. Generates design maps, prepares quotations and statements of work.
• Leads deployment planning and oversight; works with third-party vendors to negotiate pricing of project deployment elements, oversight and remote support of project deployments/cut-overs.
• Promotes Apoidea products and solutions through professional networking, to build awareness and cultivate referrals.
• Continuous involvement in community activities.

NOC Engineer

Yahoo!

Public Company; 10,001+ employees; YHOO; Internet industry

November 2011August 2013 (1 year 10 months) Lockport, NY

My primary responsibilities were monitoring and remediating both systems and network performance through the use of various network management tools and ticketing systems. I was also responsible for interfacing with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures. Additional responsibilities required running reports, tracking escalations and other key performance indicators and to provide application administration in a 'run time' environment based on root cause and analysis of logs, alerts and various other diagnostic tools. Team playing was a major role in working effectively with peers to create a positive environment within the team. I have excellent written and verbal communication skills along with the ability to multitask in order to facilitate the resolution of multiple incidents at any given time with the vision to automate in order to better scale and streamline process.

IT Helpdesk Engineer

Advance 2000

Partnership; 51-200 employees; Information Technology and Services industry

July 2011December 2011 (6 months) Williamsville, NY

* Answer help desk phone and assist with level 1 IT issues

* Resolve level 1 IT Service Desk tickets

* Support end-users hardware and software.

* Maintain system peripherals, such as printers and other network connected devices.

* Test and evaluate systems determine efficiency, reliability, compatibility and make recommendations.

* Work cohesively with other A2K engineers and colleagues.

* Develop and document procedures for installation, use and troubleshooting of systems.

Tactical Data Network Specialist

United States Marine Corps

Government Agency; 10,001+ employees; Military industry

August 2002August 2010 (8 years 1 month) US, Japan

Data Chief

· Ensured functionality of numerous government computers for section of 52 personnel, resulting in 100% compliancy.

· Managed computer and communication equipment assets, which are valued at $100,000.

· Established communications network enabling counterparts in other departments to retrieve joint data and information.

· Researched, planned, and administered various operations and record keeping policies and procedures.

· Ensured productive operations through effective scheduling and coordination of multi-department tasks and assignments.

· Assumed responsibilities for both superior and subordinate positions in absence of assigned personnel.

Data Network Specialist

· Oversaw 8,000 computers for 25,000 military personnel over 1 year period, resulting in consistent network functionality over 95% of the time.

· Problem-solved over 200 trouble calls daily as helpdesk team-member.

· Completed over 20 helpdesk pc application tickets per day.

· Gathered information for internal planning office, using communications skills to report findings to superior personnel.

Government Agency; 10,001+ employees; Military industry

August 2002August 2010 (8 years 1 month) Worldwide

Training Supervisor

· Monitored and scheduled training evolutions for 52 personnel over 1 year period, most of whom were not current with organization standards, resulting in 98.2% success rate.

· Ensured productive operations through effective scheduling and coordination of multi-department tasks and assignments.

· Assumed responsibilities for both superior and subordinate positions in absence of assigned personnel.

Student

· Graduated 2nd from Data Network Specialist Course (0651), consecutively graduating 2nd from Tactical Data Network Specialist Course (0656).

IT Field Engineer/Customer Service Rep.

EDSI Inc.

November 2006December 2007 (1 year 2 months) Beaufort, SC

· Provided onsite or remote support for one desktops, laptops, printers, peripherals, handhelds, servers, and LAN’s.

· Provided full support of systems for break-fix, install, move, add, change, and preventative maintenance activities.

· Performed support activities such as monitoring, back-ups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations.

· Researched problems, made recommendations for solutions, and repaired or rebuilt systems to appropriate specifications.

· Tracked hardware and software inventory.

· Provided user orientation of new and upgraded hardware/software packages.

Talina Massey's Certifications

  • WatchGuard Certified System Professional

    • WatchGuard Online
    • License a07F000000cCK4NIAW
    • March 2014

Talina Massey's Volunteer Experience & Causes

  • Volunteer Experience

    • Co-Founder

      BeautyFull We
  • Volunteer Interests

    • Causes I care about:

      • Arts and Culture
      • Children
      • Economic Empowerment
      • Education
      • Poverty Alleviation
      • Science and Technology

Talina Massey's Skills & Expertise

  1. Troubleshooting
  2. Servers
  3. Network Administration
  4. Disaster Recovery
  5. TCP/IP
  6. Active Directory
  7. Security
  8. Microsoft Exchange
  9. Windows 7
  10. Virtualization
  11. System Administration
  12. Switches
  13. Technical Support
  14. Networking
  15. Computer Hardware
  16. VMware
  17. Watchguard
  18. Fundraising
  19. Event Planning
  20. Event Management
  21. Fundraisers
  22. Hardware

View All (22) Skills View Fewer Skills

Talina Massey's Education

University of Maryland University College

20082012

Activities and Societies: Dean's List

Adult Learning Center - BPS

CompTIA A+ Certification

20112011

Inst. Matt Podoba

CompTIA

Network +, Certification

20112011

University of South Carolina - Beaufort

Computer Science

20042005

Hutchinson Central Technical High School

Regents Diploma, Computer Science

19982002

Grade: Honors

Activities and Societies: NSBE, Drill Team, National Honor Society

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