Susanne Bruun Unger

Broad experience within the areas of IT application development, system implementation and operations services. ITIL Foundation + Prince2 Foundation certified. Susanne has been working in the System Operations Department since 2000 as a change manager, implementation project manager, IT service consultant, and coordinator for offshore teams. She has excellent communication skills.

Susanne Bruun Unger’s Specialties:

IT Implementation project planning and control, ITIL processes put into practise. Proposals, contracts, documentation within the system operations area .

Susanne Bruun Unger’s Experience

Service Level Manager

Rambøll Informatik

(Privately Held; Information Technology and Services industry)

October 2009 — Present (4 months)

Service Level Manager for a handful of customers.
I still have the role as coordinator/project manager for the offshore team in India.
IT Service consultant/project manager

Rambøll Informatik

(Privately Held; Information Technology and Services industry)

January 2008 — October 2009 (1 year 10 months)

Project manager and SLM trainee for a big customer.
Participated in various presales activities: proposal for SKI rammeaftale 02.23 (IT-Forvaltning), and various other big proposals- all won by the Company. Conceptual work-out of a Service Catalogue for the Operations area based upon ITIL v3, From May 2009: Offshore coordinator between 1st and 2nd level operations support,
Member of the Board

Rambøll Informatik A/S

(Privately Held; Information Technology and Services industry)

January 2000 — March 2009 (9 years 3 months)

Member of the Board elected by the employees from 1/1 2000 until March 2009.
Problem and Change Manager

RAMBØLL Informatik A/S

(Privately Held; 51-200 employees; Information Technology and Services industry)

October 2000 — September 2007 (7 years )

Pr. 1/10 Problem and change manager in Rambøll's Facility Management department (Operations & Outsourcing). Primarily on very critical systems Maersk applications running 24/7/365. Coordination and follow-up between customer - internal teams - subcontractors and 3rd parties. With the years other customers were my responsibilty also and the function as a change manager was to be ITIL-ised and profesional tools to be implemented. In all a very demanding job.
Project manager

Rambøll Informatik

(Privately Held; Information Technology and Services industry)

October 2000 — August 2005 (4 years 11 months)

In parallel with the role os Problem and Change Manager I had the role as administrative project manager on various implementation projects for a large, demanding customer: Maersk Sealand. Planning and follow-up together with documentation and reporting to the customer according to Maersk's own very strict procedures and standards. Performed several implementation projects with succes and gained great experience which was canalized on to be used internally.
Business consultant

Rambøll Informatik

(Privately Held; Information Technology and Services industry)

March 2000 — September 2000 (7 months)

Consultant regarding analysis and improvement of work procedures for Glamsbjerg Kommune's Hjemmepleje. Definition of QA goals and suggestion to improved work procedures in order to optimize. The work also comprised other 'kommuner'.
QA Manager

Rambøll Informatik

(Privately Held; Information Technology and Services industry)

May 1999 — March 2000 (11 months)

QA manager at large development project: Datawarehouse solution for Nokia. Elaborated and implemented QA strategy and internal QA work procedures for the development teams in collaboration with Nokia's QA CEO in Tampere. Detailed QA Plan and evaluation of the project activities and the project phases. Use of SW konfiguration tool, error reporting tool, document data base, use of check lists for design documentatoin, code and test and elaboration of software development standards, test planning, reviews
Team leader/project manager

Rambøll Informatik

(Privately Held; Information Technology and Services industry)

January 1998 — May 1999 (1 year 5 months)

Team leader for the team handling test,documentation, and education on large project for Danmarks Statistik, CVR-registeret.
At first planning of QA activites and elaboration of internal standards and work procedures. Thereafter focus on elaboration of Test planning, test scenarios, testing, and finally education of the customer's end users in use of the CVR-system.
Sales consultant

Rambøll Informatik A/S

(Privately Held; 51-200 employees; Information Technology and Services industry)

July 1996 — January 1998 (1 year 7 months)

Key person in a new department for presales and and sales activitites of an insurance system application: TIA, developed by Topdanmark.
Acquisitions, proposals and contracts, customization, testing, documentation, education.
Various jobs for insurance customers, among others Tell Forsikring and Sjova Almennar in Reykjavik, for whom she made a business analysis from February 97 untill September 1997 in Iceland.

During 1998 she was responsible for the education of all employess in Fair Forsikring which was abpout to settle in Denmark. Prepared the eduacation and fullfilled it and also wrote the detailed user manual for use of the new insurance application.
Systems consultant

Topdanmark Livsforsikring A/S

(Privately Held; 51-200 employees; Insurance industry)

February 1994 — August 1996 (2 years 7 months)

Support to the business units and elaboration of new procedures and work basis for system development.
Project assurance & Quality Control Consultant

CRI A/S

(Privately Held; 201-500 employees; Information Technology and Services industry)

May 1992 — February 1994 (1 year 10 months)

Project planning and control and QA activitites on a large development project for SDC (FED).
Systems consultant

Topdanmark A/S

(Privately Held; 51-200 employees; Insurance industry)

June 1988 — May 1992 (4 years )

Brugerkonsulent i udviklingsgruppen af et nyt forsikringssystem TIA til det engelske datterselskab
Technical writer

Søren T. Lyngsø A/S

(Privately Held; 201-500 employees; Electrical/Electronic Manufacturing industry)

June 1985 — June 1988 (3 years 1 month)

Responsible for the documentation, QA, and education on a large development project of a ship automation system