Susan Holloway

Susan Holloway

Associate Director National Operations at Verizon Wireless

Location
Greater Atlanta Area
Industry
Telecommunications

As a LinkedIn member, you'll join 300 million other professionals who are sharing connections, ideas, and opportunities.

  • See who you and Susan Holloway know in common
  • Get introduced to Susan Holloway
  • Contact Susan Holloway directly

View Susan's full profile

Susan Holloway's Overview

Current
Past
Education
Connections

488 connections

Susan Holloway's Summary

I am an ambitious executive who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. I have experience with building and retaining high performance teams by hiring, developing and motivating skilled professionals.

Susan Holloway's Experience

Associate Director National Operations

Verizon Wireless

Public Company; 10,001+ employees; VZ; Telecommunications industry

February 2014Present (8 months) Alpharetta, GA

Responsible for a team of 23 professionals supporting 3100+ employees nationally. Spearhead cross- funcational initiatives to align on execution, evolution and strategy of products, services and systems.

Associate Director of Operations - South Bus/Gov't Customer Ops

Verizon Wireless

Public Company; 10,001+ employees; VZ; Telecommunications industry

May 2012January 2014 (1 year 9 months) Alpharetta , GA

Manage a team of professionals that support South Area BGCO Operations. (BGCO is business/govt customer support). Team is responsible for self serve, reporting, implementation, rewards/recognition, project management, budgeting, systems, facilities, order mangement/flow, attendence management, go to market launches and plans for improvement in center metrics. The team supports a center of 450+ frontline employees and 45+leadership employees that perform functions ranging from specific account support/management, order processing , and supporting our customers that call in. The teams function is to support all frontline and leadership in managing the metrics and overall operations in the day to day.

Associate Director-On Line Systems

Verizon Wireless

Public Company; 10,001+ employees; VZ; Telecommunications industry

November 2006May 2012 (5 years 7 months) South Area

Manage a team of consultants responsible for supporting the South Area regions with enterprise and consumer self serve systems. Responsible for increasing overall utilization of self serve systems. Support regional directors with their productivity by developing programs to drive customer on line utilization. Work regularly with region operations teams and customers to identify needed system enhancements. Partner with HQ team to discuss and review HQ level programs to increase overall utilization and awareness as well as drive needed enhancements.

Manager Sales Operations

Verizon Wireless

Public Company; 10,001+ employees; VZ; Telecommunications industry

May 2002November 2006 (4 years 7 months) Georgia/Alabama Region

Managed a team of consultants responsible for supporting GA/AL business sales team. Supported the GA/AL B2B directors specific strategic sales initiatives. Coordinated channel and region projects, system support and overall channel operations. Supported the sales field with AOC/BSC items by acting as operational liaison. Trained sales field on operational processes and system enhancements. Trained and motivated team of consultants to proactively address operational opportunities and sales field concerns

District Manager-Retail Sales

Verizon Wireless

Public Company; 10,001+ employees; VZ; Telecommunications industry

January 2000May 2002 (2 years 5 months) Atlanta -North Georgia

Oversaw the operation of 7 Verizon Wireless retail stores and 2 mall kiosk. Responsible for monitoring store performance, coaching and assisting store management, hiring store management and kiosk staff, performing monthly store evaluations and weekly visits.

District Manager

Blockbuster Video

Public Company; 10,001+ employees; BBI; Retail industry

October 1987December 1999 (12 years 3 months) Greater Memphis Area

Oversaw the operation of 8 Blockbuster Video stores. Opened two new stores and assisted in opening of several others. Responsible for budget , yearly revenues and payroll. Hired and counseled management staff. Monitored store performance in merchandising and daily operations. Prepared and taught management classes for assistant managers. Responsible for overall district customer relations.

Susan Holloway's Languages

  • English

    (Native or bilingual proficiency)

Susan Holloway's Volunteer Experience & Causes

  • Volunteer Interests

    • Causes I care about:

      • Education
      • Health
      • Science and Technology

Susan Holloway's Skills & Expertise

  1. On Line Systems
  2. Enterprise Operations
  3. Team Leadership
  4. Leadership Development
  5. Sales Operations
  6. Operational Planning
  7. Operational Excellence
  8. Wireless
  9. M2M
  10. Telecommunications
  11. Program Management
  12. Management
  13. Cellular Communications
  14. Leadership
  15. Team Management
  16. Sales
  17. Vendor Management
  18. Strategic Partnerships
  19. Cross-functional Team Leadership
  20. Process Improvement
  21. Project Management
  22. Enterprise Software
  23. B2B
  24. CRM
  25. Customer Retention
  26. Direct Sales
  27. Customer Experience
  28. Mobile Devices
  29. Retail
  30. Solution Selling
  31. Sales Process
  32. Product Management
  33. Customer Satisfaction
  34. Salesforce.com
  35. Budgets
  36. Product Marketing
  37. Business Process
  38. Account Management
  39. Strategy
  40. 4G
  41. Customer Service
  42. Mobile Technology
  43. Business Development
  44. Training
  45. Sales Management
  46. Managed Services
  47. Start-ups
  48. SaaS
  49. Go-to-market Strategy
  50. Contract Negotiation

View All (50) Skills View Fewer Skills

Susan Holloway's Education

The University of Memphis

Education

19881995

Will Graduate in December 2014 with Bachelors Degree

Susan Holloway's Additional Information

Interests:

Family, Watching children play soccer, Outdoor activities (i.e., hiking, boating, swimming)

Groups and Associations:

Contact Susan for:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

View Susan Holloway’s full profile to...

  • See who you and Susan Holloway know in common
  • Get introduced to Susan Holloway
  • Contact Susan Holloway directly

View Susan's full profile

Not the Susan Holloway you were looking for? View more »

Viewers of this profile also viewed...