Service Manager at TATA Communications Ltd. (fka VSNL)
- Mumbai Area, India
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1.Meeting customers on regular basis for review meetings
2.Investigate, manage and resolve complex issues across multiple accounts using the appropriate internal resources
3.Addressing quality of service issues to satisfy contracted SLAs
4.Responsible for CSAT on all products and services delivered.
5.Maintaining quality standards to achieve Six sigma & TL9000 certification for projects team
- Team Management
- Service Delivery
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