LinkedInSujan Patole
Sujan Patole

Sujan Patole

Service Manager at TATA Communications Ltd. (fka VSNL)

Location
Mumbai Area, India
Industry
Telecommunications
Previous
  1. Bharti Airtel Limited
Education
  1. Exin
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222connections

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222connections
Exin

Exin

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Background

Experience

Service Manager

Bharti Airtel Limited
(5 years 5 months)

1.Meeting customers on regular basis for review meetings
2.Investigate, manage and resolve complex issues across multiple accounts using the appropriate internal resources
3.Addressing quality of service issues to satisfy contracted SLAs
4.Responsible for CSAT on all products and services delivered.
5.Maintaining quality standards to achieve Six sigma & TL9000 certification for projects team

Skills

  • Management
  • Team Management
  • Service Delivery
  • IP
  • Telecommunications

Education

Exin

ITIL

Mumbai University

Masters In Science, Inorganic Chemistry

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