Stuart Althaus

Highly respected Principal Consultant with specialist expertise in the call and contact centre industry in Australia, New Zealand, Fiji and South Korea. With a background stemming from the Australian Army, has a wide range of skills generalising in management and telecommunications. Has established a very successful voice facilites management service in Canberra in the late 90's. Well connected throughout Defence and government generally.

Now working with Cordelta as one of the Directors and owners of the company. Great team and will continue to build the group. Mainly working in Sydney and Canberra in both Govt and Corporate, State and Federal.

Stuart Althaus’s Specialties:

Call Centre establishment, vendor negotiations, consulting, telecommunications, requirements definition, business process re-engineering, call centre design, call centre work force management, skills matching for call centres, call centre modelling, network design, voice communications design, voice facilities management, managed services

Stuart Althaus’s Experience

Director Telecommunications Services

Cordelta

(Management Consulting industry)

December 2008 — Present (1 year 1 month)

Heading up the Telecommunications and Contact Centre Practice in Cordelta. Managing a number of clients as well as business development activities under a Principal led model
Project Director

Optus Alphawest

(Public Company; Information Technology and Services industry)

March 2008 — Present (1 year 10 months)

Project managing the Contact Centre implemetation for Optus for Dept of Immigration. Project Director for the Australian War Memorial Enterpise Content Management project.
Principal Consultant

Alphawest Pty Ltd

(Public Company; Telecommunications industry)

2008 — Present (1 year )
Branch Convenor

Australian Telecommunications User Group

(Public Company; 11-50 employees; Telecommunications industry)

February 2007 — Present (2 years 11 months)

Branch Convenor for ATUG in 2007, coordinating the technical presentations and providing the interface into ATUG Head Office in Sydney.
Operations Officer

8 Signal Regiment

(Government Agency; 10,001 or more employees; Military industry)

January 2007 — Present (3 years )

Operations Officer for 8 Signal Regt - part of 2 Division. Management of the capability and training for the Regt. Also includes recruitment as part of the portfolio.
CEO

Infogate

(Privately Held; 11-50 employees; Information Services industry)

June 1996 — Present (13 years 7 months)

Call Centre services and consultancy located in Kambah Canberra. Conducts inbound and outbound campaigns combining market research with a range of combined solutions for our clients.
Principal Consultant

WD Scott

(Management Consulting industry)

December 2007 — December 2008 (1 year 1 month)

After a merger process with Clear Lead, WD Scott has now given the previous Clear Lead organisation an international presence. As Principal Consultant, will have responsbilities for business generation and high end delivery. It will maintain a Principal lead approach and provide a solid foundation for the growth and management of the company.
Principal Consultant

Clear Lead Pty Ltd

(Privately Held; 11-50 employees; Telecommunications industry)

May 2004 — December 2007 (3 years 8 months)

This position was one of the senior positions in this largely Principal led organisation. Had responsibility for the business development aspects and call centre/voice management aspects of the consultancy business. Combined generation of business with high level delivery. Undertook several high profile and complex call centre implementations.
SO2 Projects

Royal Military College Duntroon

(Government Agency; 501-1000 employees; Military industry)

February 1997 — August 2006 (9 years 7 months)

The SO2 Projects is a part time role in the Army Reserve and allows the College to access various skill sets that are not normally available particularly in the area of IT. Projects have included development of databases, IT Strategic Reviews and the delvelopment of various IT training platforms.
Executive Consultant

Fiji Electricity Authority

(Utilities industry)

November 2003 — March 2005 (1 year 5 months)

Engaged by FEA to establish a state of the art Contact Centre in Suva. Required a major revamp of the business processes along with the establishment of a change management program, training, implementation planning and technical configuration management.
Principal Consultant and BDM

Opticon Australia

(Public Company; 11-50 employees; uxc; Information Technology and Services industry)

January 1999 — June 2004 (5 years 6 months)

As one of the Senior Management Team, headed up the telecommunications and call centre practice in the group. Opticon is part of UXC after a buy out in 2001 and the role then became cross organisation.

The role was varied and focussed on the business development and delivery of large call centre briefs - the Defence Service Centre in Cooma, The Office of Fair Trading in NSW and Y2K remediation for the Emergency Services in the ACT to name a few.
Helpline Operations Manager

Department of Community Services NSW

(Government Agency; Information Technology and Services industry)

January 2001 — May 2002 (1 year 5 months)

Started with a review of the HL operations shortly after the switchon on 18 Dec 2000. Ended up as the Ops Manager, Technical Manager and established the workforce management system. Implemented the Genesys platform after running a tender. Worked with the Shift Managers, Team Leaders and Exec to put the HL in a position to move forward with a permanent Ops Manager and Technical Manager.
Principal Consultant
Stuart Althaus and Associates (Self-employed)

(Self-Employed; 1-10 employees; Management Consulting industry)

January 1998 — December 1999 (2 years )

Worked with Defence in DCG establishing the first of the Facilities Management contracts for their voice services. An incredibly complex process, ending up with 3 separate contracts for the management of the entire Australian FM for a period of 3 years.
Consultant and Project Manager

Defence Communications Group

(Telecommunications industry)

January 1998 — December 1998 (1 year )

Established the first of the Defence Voice Facilities Management contract. Entailed establishing the business processes through to the conduct of the tender and implementation of a complex contract arrangement with 3 telco FM organisations. Was the precursor to the current FM arrangements for Defence as most of the work was done internally.
Director

Consultel

(Privately Held; 51-200 employees; Telecommunications industry)

May 1992 — November 1997 (5 years 7 months)

Director and State Manager for ACT. Managed a combination of consultants and Facilities Management staff throughout Canberra. At the end of 1997, ended up with 52 staff. Offices in Yarralumla and many great projects.
Senior Consultant

Computer Power Group

(Public Company; 51-200 employees; Management Consulting industry)

May 1990 — June 1991 (1 year 2 months)

Implementation Manager for the SSRP project in Defence. Managed a team of 3 and went around Australia implementing various components of the new system.
Operations Manager

ANZ Global Communications

(Public Company; 5001-10,000 employees; ANZ; Banking industry)

May 1988 — January 1991 (2 years 9 months)

Operations Manager initially for a Tymnet Packet Switching network across all of ANZ's global network. This progressed to a project manager role rationalising the Bank's voice networks and implementing key systems throughout all of the branches. Managed a team of 10 staff.
Traffic Officer

6 Signal Regiment

(Government Agency; 10,001 or more employees; Military industry)

February 1988 — May 1988 (4 months)

Was the Traffic Officer and Manager for the Communications Centre for the strategic comms for the Victorian Region. Included the Crypto Custodian role.
J3A - SO3 Comms HQADF

HQADF

(Government Agency; 10,001 or more employees; Military industry)

January 1985 — February 1988 (3 years 2 months)

Looked after the CCEB Desk officer position for Australia. Managed the SIC codes and ACP127/128 ASNZ SUP and generally was the SO Comms for the HQADF War room. Highlights were the Fiji Coup where we coordinated the comms for the Aust Navy and the many visits overseas on the CCEB conferences.
Line Troop Commander

2 Signal Regt

(Government Agency; 10,001 or more employees; Military industry)

January 1983 — December 1983 (1 year )

Commanded a small troop of Line soldiers. Responsible for the deployment of switchboard services in the field using FATS and SB3614. Deployed to WA for the Ex K83.

Stuart Althaus’s Education

Swinburne Institute of Technology

Grad Dip TSM , Telecommuncations Systems Management , February 1984 — November 1984
Officer Cadet School Portsea

Commission , Military Officer Commissioning , 1979 — 1983
1FTS Point Cook

Flying Training , Flying Course for the Army , 1982 — 1982

Commenced flying training with the Army to move to my ambition of flying helos. Unfortunately, I was scrubbed shortly after my first solo. I then Corps transferred to RASigs and moved to 2 Sig Regt.
Royal Military College Duntroon

BSc (incomplete) , Science and Geography , January 1978 — December 1980

Activities and Societies:

RMC Choir, RMC Cycling team, Military Christian Fellowship (MCF)
Hurlstone Agricultural High School

1971 — 1977